The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
The college is committed to providing excellent quality education with our dedicated staff force in achieving its mission. We believe in education beyond textbooks, syllabus and exams. Thus with FAME, students are able to experience a total learning environment which helps them to develop better awareness and more in-depth comprehension in their lives.
In FAME, we value the sense of respect. We achieve this through our quality services by treating each other just like family. We aim to be approachable, compassionate and empowering towards students and each other.
We also hold on to the belief that in order to develop successful graduates, we should not just focus on education but also guide the students to develop better attitudes, mindset and skillsets that are required in the competitive global market.
After so many years, FAME is still focused and committed to the education of Accounting, Business, Entrepreneurship, Management and Information Technology. This is simply because we know what we do best!
FAME’s academic system is always committed to complying with the local quality standards which include the endorsement from Ministry of Higher Education, Malaysia and the Malaysian Qualification Agency. Besides that, we also ensure that our academic quality and certifications are recognized by various universities overseas as well as professional bodies from the United Kingdom, Austratlia, USA, China, etc.
Your success begins with the first step into our doors. Together, we can enrich and improve lives everywhere.
Vision
A WORLD-CLASS educational provider that TRANSFORMS individuals by NURTURING, CULTIVATING and INSTILLING wisdom and high-awareness.
Mission
To provide excellent teaching, professionals and entrepreneurial development;
To create opportunities for scholars and graduates to build world class businesses;
To provide educational opportunity for individual who wish to develop themselves.
Customer Services Course is offered by Ascot Academy. Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.
With eager anticipation, you enrol in the program and are immediately struck by the immersive, experiential approach to learning. The trainers don't just lecture at you; they engage you in practical exercises and real-world scenarios that hone your skills and reinforce your newfound knowledge.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Excellent Customer Service course is offered by AMC (Asia Masters Center). From the training side, AMC have the ability to study and understand the market demand, put a plan and training solution fit the organization’s need to solve an administrative and financial issues.
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