The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
The college is committed to providing excellent quality education with our dedicated staff force in achieving its mission. We believe in education beyond textbooks, syllabus and exams. Thus with FAME, students are able to experience a total learning environment which helps them to develop better awareness and more in-depth comprehension in their lives.
In FAME, we value the sense of respect. We achieve this through our quality services by treating each other just like family. We aim to be approachable, compassionate and empowering towards students and each other.
We also hold on to the belief that in order to develop successful graduates, we should not just focus on education but also guide the students to develop better attitudes, mindset and skillsets that are required in the competitive global market.
After so many years, FAME is still focused and committed to the education of Accounting, Business, Entrepreneurship, Management and Information Technology. This is simply because we know what we do best!
FAME’s academic system is always committed to complying with the local quality standards which include the endorsement from Ministry of Higher Education, Malaysia and the Malaysian Qualification Agency. Besides that, we also ensure that our academic quality and certifications are recognized by various universities overseas as well as professional bodies from the United Kingdom, Austratlia, USA, China, etc.
Your success begins with the first step into our doors. Together, we can enrich and improve lives everywhere.
Vision
A WORLD-CLASS educational provider that TRANSFORMS individuals by NURTURING, CULTIVATING and INSTILLING wisdom and high-awareness.
Mission
To provide excellent teaching, professionals and entrepreneurial development;
To create opportunities for scholars and graduates to build world class businesses;
To provide educational opportunity for individual who wish to develop themselves.
This course is specifically designed to equip front-line employees in the service industry with a competitive edge in providing superior guest service. Participants will understand their role in an organization and the expectation of their employers in serving customers well.
The handling Customer Complaints Professionally course is offered by KTS College for all skill levels. We provide quality and innovative education and training that enable a diverse student population to achieve its educational goals.
Customer Service Excellence training is offered by FMM Institute. FMM Institute believes in lifelong learning. The range of Certificate programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancements.
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.
"Customer Service is the No.1 competitive advantage of companies today. Whether it is a business, a professional practice, a healthcare facility, a government agency and any organization, success comes by looking after their customers. Quality alone is not enough. Excellence In Customer Service is ...
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