This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing.
DurationThis course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.
Objectives:
AFI is a learning solutions firm with over 20 years of experience creating and delivering training for individuals, teams and organizations. We have the expertise required to help companies build a culture of learning.
And encourage the continuous development of human potential in a context of perpetual change. From talent development strategy to creating learning paths, from our portfolio.
Over 500 training and certification programs, to assessment and impact measurement, we work with organizations to develop their readiness to learn , to adapt and remain relevant as changes change.
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