, participant and minute taker, identify how to prepare for and contribute, or lead, an effective meeting, understand the purpose of minutes and notes and what the recipient expects from them,
DurationCourse Introduction
By the end of the workshop participants will be able to identify the roles of the chair, participant and minute taker, identify how to prepare for and contribute, or lead, an effective meeting, understand the purpose of minutes and notes and what the recipient expects from them, use techniques for ensuring notes and minutes are easily understood, turn notes into a written document, know what to put in and what to leave out, and overall how to present their written material well, including punctuation and spelling.
Who Should Attend?
This course is suitable for those who wish to develop their skills in both managing and contributing to meetings and for those responsible for taking notes at meetings and producing minutes. This session will benefit people who either regularly or intermittently attend meetings.
Course Content
Common Problems Associated with Meetings
the responsibilities of the meeting leader
the responsibilities of the participant
the responsibilities of the minute taker
Planning and Preparation
establishing the agenda
planning the structure
The Skills of Chairing a Meeting
mechanical and behavioural factors
the discussion; questions; conflict
Getting the Most out of Other People’s Meetings
preparation; contributions; conflict
Behaviours and Skills
note taking
listening
summarising
business English
Procedures and Implementation
structure and layout
drafting minutes
preparation and planning
issues and difficulties
Personal Action Planning
Workshop Review and Appraisal
London Market Training
London Market Training Ltd have extensive knowledge of the insurance industry and we design and deliver business skills, technical insurance and governance/compliance courses for the insurance industry and wider market.
Our clients include Insurance Brokers, Syndicates/Managing Agents, Solicitors/Lawyers, P&I Clubs and Mutuals, Insurance Run-Off Companies and Associations, Surveyors, Insurance Service Companies, Banks and other financial service businesses.
We also design and deliver business and soft skills training courses to non-financial service organisations including not-for-profit associations and charities.
Our clients train their staff because they wish to make a positive impact on their people and their business. Our financial service clients use London Market Training Ltd because we are part of the insurance market and have a clear understanding of the way in which it operates.
Our ability to deliver courses that really make a difference also appeals to our non-financial service clients.
Our Team
Paul Crayk
Director
Paul has over thirty years of experience working in the insurance industry. Paul founded London Market Training in March 2012. He is responsible for the running of the business.
His extensive knowledge of the insurance industry (which includes operational level expertise in the running of an insurance service provider) enables him to design and oversee the delivery of all of our courses.
Paul prides himself on his long standing client and trainer relationships which is built on trust, loyalty and great communication with our Clients
Lucy Crayk
Director
After spending 10 years in the Voluntary Sector and a further 8 years within UPS as an HR Specialist, Lucy joined London Market Training in 2022 to deal with the accounting side of the business. She is responsible for payroll, managing customer accounts, processing invoices, payments and resolving customer accounts enquiries.
Phoebe (nee Crayk) Schlumberger
Digital, Design And Learning Coordinator
Having graduated from University in Product Design Phoebe started helping out at London Market Training 10 years ago and found she quite liked it.
Phoebe is responsible for delivering day to day support to the Team, communicating with delegates, liaising with our trainers and clients regarding the organisation of our training solutions to ensure that we deliver an exceptional service
Phoebe has brought her Product and Interactive Learning Design skills to London Market Training and is our core design Team lead. She creates interactive workbooks, interactive online courses and much mor
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