Negotiation Skills

Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue. Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party’s skills, attitudes and style. It is a process by which compromise or agreement is reached while avoiding argument and dispute.

Negotiation isn’t limited to “big decisions.” When you’re working with other people, much of your time is spent negotiating – even if it’s just deciding whose turn it is to collect the coffees! For projects to be successful, roles, strategies, targets, and deadlines all need to be agreed, ideally to everyone’s satisfaction.

The Negotiation Skills course will address the following frequently asked questions:

• Unpacking what negotiation means

• Why negotiation is important?

• What are negotiation techniques?

• All the Types of Negotiation

• Situations where negotiation is needed?

• Which negotiation strategies are most successful?

Who should attend the Negotiation Skills course ?

• Middle management level employees

• Supervisors

• Team leaders

• Employees who have been earmarked for succession into management

Negotiation Skills Course Training Outline

• What is Negotiation and when is it needed?

• What scares us about negotiating?

• What do we need to know about negotiation?

• How to approach the negotiation process

• What to prepare for before the negotiations starts

• Understand both parties’ BATNA

• How to ask “bare minimum” questions

• How to define the problem and find common ground

• Choose Your Negotiation Style

• The 5 Negotiation Styles

• Unpacking the Negotiation Process

• Understand the different Negotiation Strategies

• 3 Important elements that affect the outcome

• Win-Win Negotiation

• Principled Negotiation

• Negotiation Tips

• Top 10 Factors For Successful Negotiating Skills

Practical Workshop and Role Plays – during this part of the training the delegates will be divided into groups of 2 each and given different negotiation scenarios during which they will be challenged to use all the learning and practically put this into practice and negotiate a win-win outcome for both parties.