New Zealand Diploma in Hospitality Management

Arm yourself with the tools to become a leader in the hospitality industry by understanding the values, practices and quality systems that define successful hospitality businesses.

Develop key skills by learning how to analyse and evaluate hospitality and tourism operating environments, sustainable destination management (kaitiakitanga) options, and how to effectively apply staffing strategies to create a flow of positive staff relationships and a well-run team.

You will also learn how to manage the customer experience, and how the concepts of kaitiakitanga and manaakitanga can be applied to your industry, allowing you to create distinctly New Zealand experiences.

In conjunction with our on-campus restaurant, Rata Room, you will experience how to plan and execute effective events and promotional campaigns in the digital age.

You will also be able to incorporate knowledge of global food and beverage trends to achieve expected revenue targets and comply with regulations including health and safety.

Upon graduating you will be able to work in a supervisory role in a range of hospitality establishments and will be able to monitor and maintain operating procedures and communicate effectively across cultures to enhance business objectives and exceed guest experiences.

Entry Requirements

Academic requirements

Applicants under the age of 20:

• NCEA Level 2

• A minimum of 8 literacy credits at Level 2 or higher in English or Te Reo M?ori, of which at least 4 credits must be in reading and at least 4 credits must be in writing. Or

One of the following qualifications:

• New Zealand Certificate in Business (Level 3)
• New Zealand Certificate in Business (Level 4)
• New Zealand Certificate in M?ori Business and Management (Level 4)
• New Zealand Certificate in Project Management (Level 4)

• New Zealand Certificate in Food and Beverage Service (Level 3)

• New Zealand Certificate in Food and Beverage Service (Level 4)

• New Zealand Certificate in Tourism (Level 3)

• New Zealand Certificate in Tourism (Level 4)

Applicants over the age of 20:

There are no minimum academic requirements, however, applicants will need to provide their curriculum vitae detailing any relevant work experience and academic achievements

English language requirements

All applicants must have a level of English sufficient to be able to study at this level. Those students whose first language is not English should have an international English Language Testing System (IELTS) overall academic score of at least 5.5 (with at least 5.0 in each band) issued within the last two years, or a qualification considered to be equivalent to the above.

Note: Students who have achieved NCEA Level 3 University Entrance requirements are not required to provide evidence of English Language Skills.

Special Entry

Special Entry approval is required from the Curriculum Manager or delegate.