New Zealand Diploma In Hospitality Management

In any successful restaurant, bar, café or club, skilled hospitality managers make the difference between a good and great customer experience. Specially designed for higher level hospitality management, the New Zealand Diploma gives your senior people the vital skills and capability to provide outstanding customer service.

It covers everything they need to know, from effective operations management, financial management, to people management and development for business success. They also upskill in food and beverage management.

Qualification features The New Zealand Diploma of Hospitality Management Level 5 is easily delivered to your managers in a series of modules. It is designed for them to be able to upskill on job and study while working full time or part time. The qualification includes:

Operations Management

Demonstrate knowledge of purchasing and stores management, roster planning and management control systems. Apply cost and revenue requirements, use financial data and reporting to make the right business decisions. Monitor and maintain the application of standard operating procedures and health, safety and security practices. Develop a maintenance schedule, maximise commercial viability of service products, and more.

People Management

Learn how to plan for and select your team, lead and manage effectively to meet service delivery outcomes, and use the right planning and performance systems to get the best out of individuals and the team.

Food & Beverage Management

Essential knowledge and skills to effectively manage and operate a food and beverage service in a restaurant, café, club or other commercial hospitality environment.