Operational Management (CMI Level 5)

The Operations Management Course – CMI Level 5 presents delegates with practical tools and techniques to develop their own operational strategy encompassing the broad and multifaceted nature of operations. 

Operational excellence is vital for organisations in achieving their objectives, it’s those long lists of interconnected tasks, responsibilities and initiatives that the operations manager co-ordinates to maximise efficiency and minimise waste, utilising and allocating resources effectively.  

Operational managers have a vital role in our organisations, covering all key operational aspects of the business they work for influencing sales, marketing, purchasing, manufacturing, HR management, communications, financial planning and more.  This is a privileged role and this course build upon this domain of knowledge. 

This course is for Operations Managers, Assistant Operations Managers. Senior Operations Managers, Service Managers or Aspiring Operational Managers who want to develop their key skills and attributes for the role of a successful operations manager.  

This course will allow delegates to build their confidence together with expertise needed to drive operational excellence from operational strategy to execution, to help your organisation thrive now and in the future. 

On completion of this programme, delegates will:

• An understanding of the value of developing and interpreting good intelligence to inform decision making 
• The ability to analyse performance data to maximise productivity 
• Have the ability to make informed, evidence-based decisions 
• Give an understanding of how to motivate staff who create and maintain a high-performance culture 
• Develop an understanding of inter-organisational strategic direction and planning
• Increased confidence to negotiate confidently and deliver better operational outcomes 
• Understand and assess the use of performance indicators, including measuring the financial performance of operations 
• Critically reflect on their use of financial management information within their organisational setting 
• Be able to build an effective people strategy  

Session 1
Leading Operational Teams
Key themes include: 

• Operational leadership 
• Managing the operations team 
• Communication; managing conflict, art of negotiation. 
• Handling conflicting priorities 

Session 2
Operational Excellence

Key themes include: 

• Process management 
• Planning and forecasting incl. finance 
• Data driven decision making / steering performance  
• Process improvement; lean, six sigma, improvement science 

Session 3
Operational Planning

Key themes include: 

• Operational strategy 
• Planning; business and workforce 
• Developing business cases / reporting 
• Risk management 

Is this course right for you?

• Understand the value of developing and interpreting good intelligence to inform decision making
• Analyse performance data to maximise productivity
• Develop an understanding of inter-organisational strategic direction and planning
• Be able to build an effective people strategy