Practical Emotional Intelligence

Effective interpersonal and organizational success hinges on a strong foundation of emotional intelligence.

This encompasses several key competencies: self-awareness, the ability to recognize and understand one’s emotions; self-management, the capacity to regulate one’s emotions and behaviours; social awareness, which includes empathy and understanding others’ perspectives; and relationship management, the skill of building and maintaining strong connections.

Audience

This course is targeted at:

• Supervisors

• Leaders

• Managers

• All employees

Delivery Strategy

• One (1) day face-to-face or virtual session, led by our experienced trainers.

• Participants will receive a student workbook that includes accompanying information, additional reading, written activities, reflective activities and PowerPoint slides

Topics Covered

Develop an understanding of emotional intelligence (EI)

• A philosophical view of society, morality and leadership

• The evolution of EI

• Importance of EI competencies

Critically analyse why emotional intelligence (EI) is equally important as intelligence quotient (IQ)

• Manage results in a diverse workplace and a global market

• Establish trust and use positive energy to bridge differences

• Enhance relationships in the workplace and build more effective teams

Develop your own Emotional Intelligence following Daniel Goleman’s Four Quadrants

• Develop self-awareness by recognising own feelings and accurately make self-assessment

• Develop behaviours and habits to achieve self-management

• Develop empathy to enhance social and organisational awareness

• Relationship management, building teams and communication successes