Presentation Skills Training

The KONA Group’s CSO training is a world-class training programme designed to provide the foundations for commercial success by delivering excellence in customer experience.

Our intention is that training should be proactive, enjoyable, engaging and clearly useful. We stand against dull, jargon- and policy-heavy sessions that turn training into something participants feel they have to do, rather than want to do.

The KONA Group’s customer service training programmes have a core framework but are adaptable to any sector. The KONA Group’s workshops are designed to be practical and interactive, affording each of our team the flexibility to deliver the programmes in a style and format that is personal to them and your organisation.

KONA Group’s Presentation Skills Training & Coaching program will equip you and your team to:

• Present with strength, clarity and purpose
• Own your space and audience
• Present your ideas clearly, concisely and coherently to a variety of audiences
• Lead your listeners to a predetermined goal
• Have your audience extract the relevant points
• Generate action from your presentation and reports
• Design and deliver sharp and accurate presentations for many occasions
• Speak effectively in prepared and impromptu situations