The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
DurationOverview:
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
The Telephone skills covered include:
Positive self direction
Being prepared prior to answering the telephone
Asking questions, listening effectively and taking action
Focussing on your customer, to enable you to listen to them assertively, empathetically, and with a sense of care
Following up, following through and going the extra mile
Learning Outcomes:
At the completion of this course the student should be able to:
Understand how to provide effective client service over the phone
Project a professional image over the phone
Master a professional, effective and reassuring telephone voice
Gain client’s trust using proven communication techniques
Have the ability to question effectively over the phone
Master proven techniques to manage irate customers professionally
Learn tips for handling a busy reception
Phrase more effectively for a positive and clearer communication
Establish the right words for unambiguous, positive and productive communication
Corporate Training Options provides Customer Service Excellence training and Leadership Development Programs for over 7,000 clients around Australia.
Each CTO instructor has specific areas of expertise, enabling them to provide you with invaluable help when you are seeking to maximise your investment in yourself and your team. We guarantee the highest possible standard of tuition, personalised to suit your exact requirements.
Leadership Development Programs produce leaders who are capable of building and developing effective teams, which gives them a critical advantage over others in their field.
Customer Service Excellence training provides a cost-effective way of ensuring your Customer Service team are up to speed with the skills and techniques that will delight and satisfy your customers.
We also provide training in the technology you need to support your team, whether they work from a central office, or remotely.
All training can be provided onsite at your workplace, or online for distributed teams who work remotely from all around the world rather than being centralised at a single physical location.
So if you're ready to make the most of your upcoming leaders and customer service teams within your organisation, contact Corporate Training Options today for friendly, professional advice.
We'll discuss your specific needs, and tailor your training programs to develop the unfulfilled potential of both your individual leaders and your customer service teams.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
Customer Service Courses are offered by Karen Sheldon Training.
Whether you are an independent consultant working with multiple clients or working for a B2B or B2C products and/or services company or an executive or manager dealing with irate customers – your common denominator here is the customer.
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