This workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Receptio
DurationThis workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Receptionists, Office Assistants & Sales Administrators.
Key Business Benefits
Often the first impression that a customer has of the organisation and therefore, it represents an important first point-of-contact
Presents a better, more professional business image to customers both internal and external
Boosts productivity by quicker facilitation of the customers’ needs
Retains potentially unhappy customers by taking ownership of issues until resolved
Key Participants Benefit
Helps individuals gain self confidence to engage caller and determine their needs accurately
Provides skills to take control of the development of the call through empathy and good listening skills
Learn to anticipate problems, take ownership and resolve issues before they escalate
Focuses on voice, clarity, tone and use of positive language to be more effective
New Horizons Learning Centres of Australia is a leading training solutions provider, offering on-going growth and development to thousands of business and IT professionals across Australia.
At New Horizons, we provide our employees an environment where they can LEARN and EARN, and the chance to build a career through professional and personal development.
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