In thisĀ course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day, Professional Telephone Skills Course. This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,, Canberra and Perth.
Please click on the Public Class tab below to view our Professional Telephone Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
Your Learning Outcomes
After completing this course participants will have learned to:
Learn how to provide effective client service over the phone
Project a professional image over the phone
Master a professional, effective & reassuring telephone voice
Gain client's trust using proven communication techniques
Learn to question effectively over the phone
Master proven techniques to professionally manage irate customers
Learn tips for handling a busy reception
Phrase words more effectively for positive and clearer communication
Establish the right words for unambiguous, positive & productive communication
Leave effective voicemail messages
PD Training is a leading provider of professional development training with the world class post-course reinforcement framework
With offices in Australia, New Zealand, USA and Singapore, PD Training is a world class provider of staff training solutions with a focus on Professional Development Skills and Six Sigma training. We have around 1000 trainers across Australia, New Zealand and the USA provide the best possible adult education and the world's leading post-course reinforcement system
Customer Service course is offered by Time Education & Training. We are your partner in the learning journey, providing an environment that promotes belief, confidence and capability to achieve your true potential. Knowledge converted immediately into practical workplace application
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