Professional Telephone Skills

Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day PD Training Professional Telephone Skills Course in Singapore.

This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.

You will learn skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.

This Professional Telephone Skills training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Your Learning Outcomes

After completing this course participants will have learned to:

• Learn how to provide effective client service over the phone

• Project a professional image over the phone

• Master a professional, effective & reassuring telephone voice

• Gain client's trust using proven communication techniques

• Learn to question effectively over the phone

• Master proven techniques to manage irate customers professionally

• Learn tips for handling a busy reception

• Phrase more effectively for positive and clearer communication

• Establish the right words for unambiguous, positive & productive communication