The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
DurationProgramme Objectives
The Professional Telephone Skills workshop is specially designed and customized to enable participants to:
Prpgramme Outlines & Highlights
Part I: The Importance of Telephone Skills
Part II: 4 Effective Telephone Skills
Part III: Common Telephone Etiquettes
Part IV: Handling difficult calls
Feel free to surf around for training programmes and learning resources that will help you and your organisation bounce to greater success ! For customised training programmes.
Please refer to our list of “Customised Training Programmes” under Programmes & Services. We will alter and deliver these programmes specifically for your organisation.
Customer Service Communication course is offered by Quantico for all skill level. We are a team of communication specialists helping solve the myriad communication challenges affecting information communities. Since our founding in 2005, we have been a learning resource.
Develop insights and methods to enhance customer experience.
In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.
Customer Service Training course is offered by McGallen and Bolden Asia. You are the captain of a business in a challenging climate, braving through pandemics, trade wars, and competition. You need experienced co-pilots. We have been helping many business owners.
Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
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