The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
DurationProgramme Objectives
The Professional Telephone Skills workshop is specially designed and customized to enable participants to:
Prpgramme Outlines & Highlights
Part I: The Importance of Telephone Skills
Part II: 4 Effective Telephone Skills
Part III: Common Telephone Etiquettes
Part IV: Handling difficult calls
Feel free to surf around for training programmes and learning resources that will help you and your organisation bounce to greater success ! For customised training programmes.
Please refer to our list of “Customised Training Programmes” under Programmes & Services. We will alter and deliver these programmes specifically for your organisation.
Critical Elements of Customer Service course is offered by DSI Academy.
Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day PD Training Professional Telephone Skills Course in Singapore.
The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
A positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.
Customer Service Communication course is offered by Quantico for all skill level. We are a team of communication specialists helping solve the myriad communication challenges affecting information communities. Since our founding in 2005, we have been a learning resource.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore