The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
DurationProgramme Objectives
The Professional Telephone Skills workshop is specially designed and customized to enable participants to:
Prpgramme Outlines & Highlights
Part I: The Importance of Telephone Skills
Part II: 4 Effective Telephone Skills
Part III: Common Telephone Etiquettes
Part IV: Handling difficult calls
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Please refer to our list of “Customised Training Programmes” under Programmes & Services. We will alter and deliver these programmes specifically for your organisation.
Service Excellence course is offered by SSDN Innovations.
Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
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