The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
DurationProgramme Objectives
The Professional Telephone Skills workshop is specially designed and customized to enable participants to:
Prpgramme Outlines & Highlights
Part I: The Importance of Telephone Skills
Part II: 4 Effective Telephone Skills
Part III: Common Telephone Etiquettes
Part IV: Handling difficult calls
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