Professional Telephone Skills Training

These skills are easily transferable from one role to another, as the fundamentals remain the same, however you choose to apply them. We work closely with you to create telephone skills training sessions that combine these soft skills with the specifics of your business or industry to develop well-rounded call centre staff that can engage your customers with confidence and authority. 

Telephone skills are part of a broad range of talents popularly referred to as ‘soft skills’.

Experienced Training Staff

• Our trainers have been involved in the contact centre industry for decades between them, so they understand the importance and relevance of having exceptional telephone skills. They have been frontline telephone staff as well as training officers, meaning they can apply telephone theory to real-life situations that are relevant to your team and their day-to-day work.

Tailored Telephone Skills Courses

• While the core telephone skills are similar across the board, how they are applied can differ greatly from one company to the next. We will work with you to create a bespoke training package that interlaces real-life examples from your industry with a general overview of telephone skills.

Consolidation and Refresher Training

• Like any ability, telephone skills improve the more you use them. In the first few weeks, your staff may be hesitant, self-conscious, or simply scared to make outbound or accept inbound calls. We can offer in-person support and consolidation until they find their feet. We can also offer short and concise refresher courses to help your staff hone their skills and reduce the risk of them falling into bad telephone habits.

Why Choose Motor Marketing UK?

• There are plenty of reasons to choose us to deliver your company’s telephone skills training. With decades of experience between them, both as trainers and call centre operatives, our training staff has the practical expertise to instruct your team. Our trainers come from a variety of backgrounds in the automotive, financial, and public sector industries and know how to tailor their approach to get the best out of your staff.