Professional Telephone Skills Training

The telephone is still the primary means of business communications. Learn the etiquette and communication skills required to handle calls professionally by attending PD Training’s Professional Telephone Skills Training Course.

This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, techniques to create a great first impression and gain client trust through proven communication methods, how to professionally handle irate customers and clients and how to question effectively over the phone. 

In addition to these crucial skills, you'll learn how to provide effective client service over the phone, project a professional image and learn other attributes of an effective business communicator that ensure your interactions are productive and constructive.

This comprehensive training course is available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

By the end of this course, participants will:

• Learn how to provide effective client service over the phone

• Project a professional image over the phone

• Master a professional, effective & reassuring telephone voice

• Gain client's trust using proven communication techniques

• Learn to question effectively over the phone

• Master proven techniques to manage irate customers professionally

• Learn tips for handling a busy reception

• Phrase more effectively for positive and clearer communication

• Establish the right words for unambiguous, positive & productive communication