The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are a
DurationThe key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are an expert on the product you sell.
Allied Training is a part of Allied Risk Solutions, focussed on business training. It started with Face to Face training, Coaching and Mentoring, but has branched out to online training in partnership with the Futura Group.
We now have about 170 online training courses, covering Hospitality, Work Health and Safety, Armed Robbery Safety, Customer Service and Business Innovation.
We have produced Induction programs, Matrix Management for Business, Liquor Accord Training as well as a number of speciality programs for our clients.
We also produce online software development covering areas such as Risk Management. Risk Analyser is a cloud based solution that monitors Business Incidents and provides reports to Management. These are used to monitor gaps that may exist in training of staff in the business, as well as areas that are exposed to legal action or fines.
Our online training portal is where Human Resource managers can allocate staff to online training courses and review their results.
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company
It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
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