The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are a
DurationThe key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are an expert on the product you sell.
Allied Training is a part of Allied Risk Solutions, focussed on business training. It started with Face to Face training, Coaching and Mentoring, but has branched out to online training in partnership with the Futura Group.
We now have about 170 online training courses, covering Hospitality, Work Health and Safety, Armed Robbery Safety, Customer Service and Business Innovation.
We have produced Induction programs, Matrix Management for Business, Liquor Accord Training as well as a number of speciality programs for our clients.
We also produce online software development covering areas such as Risk Management. Risk Analyser is a cloud based solution that monitors Business Incidents and provides reports to Management. These are used to monitor gaps that may exist in training of staff in the business, as well as areas that are exposed to legal action or fines.
Our online training portal is where Human Resource managers can allocate staff to online training courses and review their results.
This course will benefit anyone who interacts with customers, both internal and external.
Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
Are you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
This module is designed to help participants use their vocal tone effectively and speak with confident fluency. Additionally, question techniques will be discussed that can bring conversations between customers and clients to the next level – by inspiring engaging dialogue beyond a simple sales p...
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