The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are a
DurationThe key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are an expert on the product you sell.
Allied Training is a part of Allied Risk Solutions, focussed on business training. It started with Face to Face training, Coaching and Mentoring, but has branched out to online training in partnership with the Futura Group.
We now have about 170 online training courses, covering Hospitality, Work Health and Safety, Armed Robbery Safety, Customer Service and Business Innovation.
We have produced Induction programs, Matrix Management for Business, Liquor Accord Training as well as a number of speciality programs for our clients.
We also produce online software development covering areas such as Risk Management. Risk Analyser is a cloud based solution that monitors Business Incidents and provides reports to Management. These are used to monitor gaps that may exist in training of staff in the business, as well as areas that are exposed to legal action or fines.
Our online training portal is where Human Resource managers can allocate staff to online training courses and review their results.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
If the attitudes of your staff do not reflect a focus on customer service, Strategix can help. Create a positive impression, and improve the satisfaction of your customers with this half day course. This course covers essential topics in providing quality customer service. Good customer service is ...
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
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