The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are a
DurationThe key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are an expert on the product you sell.
Allied Training is a part of Allied Risk Solutions, focussed on business training. It started with Face to Face training, Coaching and Mentoring, but has branched out to online training in partnership with the Futura Group.
We now have about 170 online training courses, covering Hospitality, Work Health and Safety, Armed Robbery Safety, Customer Service and Business Innovation.
We have produced Induction programs, Matrix Management for Business, Liquor Accord Training as well as a number of speciality programs for our clients.
We also produce online software development covering areas such as Risk Management. Risk Analyser is a cloud based solution that monitors Business Incidents and provides reports to Management. These are used to monitor gaps that may exist in training of staff in the business, as well as areas that are exposed to legal action or fines.
Our online training portal is where Human Resource managers can allocate staff to online training courses and review their results.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
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