This program is designed to improve the service levels provided to the organization's internal and external customers. It shows participants how to improve their sensitivity to the customers' needs and provides practical solutions for problems that confront employees on a regular basis.
DurationThis program is designed to improve the service levels provided to the organization's internal and external customers. It shows participants how to improve their sensitivity to the customers' needs and provides practical solutions for problems that confront employees on a regular basis.
Florida Atlantic University, established in 1961, officially opened its doors in 1964 as the fifth public university in Florida. Today, the University serves more than 30,000 undergraduate and graduate students across six campuses located along the southeast Florida coast and is ranked as a top public university by U.S. News and World Report.
Florida Atlantic University is an energetic and fast-growing institution, determined to propel itself to the forefront of innovation and scholarship. In recent years, the University has doubled its research expenditures and outpaced its peers in student achievement rates. Our students are bold, ambitious and ready to take on the world.
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and ...
As supervisors we have to manage occasional or ongoing conflicts. These interactions can impact daily employee management. Understanding our conflict style and the conflict style of others will aid us in handling those interactions.Â
This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, techniques to create a great first impression and gain client trust through proven communication methods, how to professionally handle irate customers and clients and h...
To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.Â
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