Quality Management Of Public Services

by AMC (Asia Masters Center)

Quality Management of Public Services course is offered by AMC (Asia Masters Center). From the training side, AMC have the ability to study and understand the market demand, put a plan and training solution fit the organization’s need to solve an administrative and financial issues.

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img Duration

5 Days

Course Details

Quality Management of Public Services course is offered by AMC (Asia Masters Center). From the training side, AMC have the ability to study and understand the market demand, put a plan and training solution fit the organization’s need to solve an administrative and financial issues by raising the skills and characteristics for all employee levels to achieve the organization goals.

 

Course Objective:

  • Establish the importance of setting and reviewing customer service standards
  • Develop an understanding of internal and external customer expectations
  • Communicate more effectively by utilizing active listening and questioning skills
  • Demonstrate how to deal with difficult or demanding customers in a professional manner
  • Set SMART objectives and goals to become more productive
  • Utilize stress management techniques to increase job satisfaction
  • Bukit Bintang Branch

    Office 2 B, level 6, Office Block, Grand Millennium Hotel 160, Bukit Bintang Street, Bukit Bintang, Kuala Lumpur

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