All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless.
Letters And Report Writing Skills – Checklist For Dealing With Lettters Of Complaints
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.
All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless.
As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.
Checklist For Responding To Complaints
I have the complainer’s name and address (correctly)
I have read the letter twice
The error is:
our fault
complainer’s fault
misunderstanding
other:
The complainer wants:
apology
action
refund
compensation
assurance
information on what to do
other:
Guaranteed Courses
Imagine this. After much deliberation you finally decide on a suitable course. You book it, pay for your travel and have told everyone you will be away for that day. Then the training company calls you the day before to tell you that they have had to cancel it due to lack of numbers. Frustrating isn’t it?
Well, not any more.
We guarantee that once we have your confirmed booking it will not be cancelled under any circumstances. We believe your peace of mind should also be included in the whole package.
Full UK Coverage
Most of our open-courses are trained in London but we cover the whole of the UK and Europe for in-company courses.
Course Workbooks
We pride ourselves on producing high quality, cost-effective training courses. Each course comes with a course manual that doubles as a post course workbook and action plan. We always encourage delegates to share relevant learning points with their colleagues.
Open Courses
All completed and returned booking forms are bound by the following Terms and Conditions without exception:
All fees must be paid in full prior to each course. A VAT invoice will be sent on receipt of receiving a completed booking form. All cheques are to be made payable to Total Success.
For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.
Cancellations will only be accepted by written confirmation at least 15 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged.
Delegates postponing or changing course dates must give at least 15 working days notice. If the required notice is not given, the delegate will be subject to full course costs plus a £150 ex VAT fee to cover administration costs incurred by Total Success Training. All rearrangement dates will only be confirmed when the delegate completes a new booking form.
The quality of a firms minute taking is due to come under further scrutiny with the implementation of the new Senior Managers and Certification Regime. They could even be inspected as part of regulatory supervision.
To empower a greater awareness and understanding of the structure of communication and the way we use different language patterns to make sense of our world and interact with others.
This class is a combined Communications and Modern Studies group where you will get the opportunity to develop your research and writing skills using the subject of social issues in the UK as the theme.
Organisations clearly benefit from having individuals who deliberately plan their on-going development, and who pursue opportunities to develop and grow within their current job.
The aim of this 1-day event takes minutes takers through every stage of the process, clarifying objectives and standards and removing the fear that afflicts many people when confronted with the task. It equips them with ideas for successful preparation, listening, analysis and note-making and intro...
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