Report Writing Skills

by Total Success Training Claim Listing

All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless.

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Course Details

Letters And Report Writing Skills – Checklist For Dealing With Lettters Of Complaints

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless.

As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.

Checklist For Responding To Complaints

  • I have the complainer’s name and address (correctly)

  •  I have read the letter twice

The error is:

  • our fault

  •  complainer’s fault

  • misunderstanding

  • other:

The complainer wants:

  •  apology

  • action

  • refund

  • compensation

  • assurance

  •  information on what to do

  • other:

  • London Branch

    4a Nelson Road Greenwich, London

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