All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless.
Letters And Report Writing Skills – Checklist For Dealing With Lettters Of Complaints
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.
All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless.
As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.
Checklist For Responding To Complaints
I have the complainer’s name and address (correctly)
I have read the letter twice
The error is:
our fault
complainer’s fault
misunderstanding
other:
The complainer wants:
apology
action
refund
compensation
assurance
information on what to do
other:
Guaranteed Courses
Imagine this. After much deliberation you finally decide on a suitable course. You book it, pay for your travel and have told everyone you will be away for that day. Then the training company calls you the day before to tell you that they have had to cancel it due to lack of numbers. Frustrating isn’t it?
Well, not any more.
We guarantee that once we have your confirmed booking it will not be cancelled under any circumstances. We believe your peace of mind should also be included in the whole package.
Full UK Coverage
Most of our open-courses are trained in London but we cover the whole of the UK and Europe for in-company courses.
Course Workbooks
We pride ourselves on producing high quality, cost-effective training courses. Each course comes with a course manual that doubles as a post course workbook and action plan. We always encourage delegates to share relevant learning points with their colleagues.
Open Courses
All completed and returned booking forms are bound by the following Terms and Conditions without exception:
All fees must be paid in full prior to each course. A VAT invoice will be sent on receipt of receiving a completed booking form. All cheques are to be made payable to Total Success.
For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.
Cancellations will only be accepted by written confirmation at least 15 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged.
Delegates postponing or changing course dates must give at least 15 working days notice. If the required notice is not given, the delegate will be subject to full course costs plus a £150 ex VAT fee to cover administration costs incurred by Total Success Training. All rearrangement dates will only be confirmed when the delegate completes a new booking form.
This short course is structured to enable you to maintain your professional employment while studying through weekly study sessions over 12 weeks.
Each corporate communication training course is tailored to meet your exact requirements, to reflect genuine scenarios you may face during interview and to reflect your level of experience and expertise in dealing with the media.
Whether it’s face-to-face verbal communication in the office, or non-verbal communication like a quick email to a customer, getting the right message to the right person can be vital.
We aim to reinvigorate the world of training by offering a seriously creative & learner-centred customised service which supports your team long after the initial training is complete.
Anyone who needs to take notes or minutes at meetings. The variety of people who need minute taking training is extremely wide, though likely candidates include secretaries, PAs and administrative assistants.
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