Guaranteed Courses
Imagine this. After much deliberation you finally decide on a suitable course. You book it, pay for your travel and have told everyone you will be away for that day. Then the training company calls you the day before to tell you that they have had to cancel it due to lack of numbers. Frustrating isn’t it?
Well, not any more.
We guarantee that once we have your confirmed booking it will not be cancelled under any circumstances. We believe your peace of mind should also be included in the whole package.
Full UK Coverage
Most of our open-courses are trained in London but we cover the whole of the UK and Europe for in-company courses.
Course Workbooks
We pride ourselves on producing high quality, cost-effective training courses. Each course comes with a course manual that doubles as a post course workbook and action plan. We always encourage delegates to share relevant learning points with their colleagues.
Open Courses
All completed and returned booking forms are bound by the following Terms and Conditions without exception:
All fees must be paid in full prior to each course. A VAT invoice will be sent on receipt of receiving a completed booking form. All cheques are to be made payable to Total Success.
For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.
Cancellations will only be accepted by written confirmation at least 15 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged.
Delegates postponing or changing course dates must give at least 15 working days notice. If the required notice is not given, the delegate will be subject to full course costs plus a £150 ex VAT fee to cover administration costs incurred by Total Success Training. All rearrangement dates will only be confirmed when the delegate completes a new booking form.
If you or your staff have to deal with customers both face to face or over the telephone then effective customer care training is essential in enabling you to develop a customer caring or ‘customers first’ attitude to delivering service effectively and consistently.
Our one-day CPD Accredited interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
This course aim is to teach your delegates the fundamentals of running a successful training course. The Train the Trainer course will enable delegates to design, train, evaluate and follow-up effective training programmes.
This course is designed to address both the short and long term issues of individual and work-related stress. We will show that by identifying the ‘real’ causes of stress and tackling them head on will provide the means to improve the quality of our lives, both personally and professionally.
NLP or Nuero Linguistic Programming is a topic we use on many of our courses such as stress management, conflict management, people management and our popular new manager programme
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