This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
DurationResolving Workplace Conflict
This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
Key Objectives
After attending this course delegates will be able to:
Recognise the value of group cohesion
Understand the causes of conflict within the team
Identify the short and long term effects of conflict on performance
Understand strategies for dealing with difficult people
Course Outline
Developing and maintaining group cohesion
Recognising a range of difficult situations
Understanding how conflict may develop
Understanding how difficult situations may be resolved
Effects of conflict on performance/individuals
Minimising and resolving difficult situations
Key Benefits
Reduction in unwanted behaviour
Options to resolve different situations
A more harmonious working environment
Gaining nationally accredited qualifications is an integral part of modern career development giving individuals the skills and knowledge to perform effectively and efficiently in their job.
Our courses are all about the workplace, providing an opportunity to gain new ideas and insights, supporting businesses to develop people, enabling individuals to develop themselves.
Communicate assertively in a conflict situation, without harming the customer relationship
This course covers a wide series of subjects connecting to promoting safe and therapeutic services/conflict management within the healthcare industry. such as complaint handling, effects of violence and post incident assessment.
The aim of this course is for delegates to identify the potential causes anger, aggressive or difficult behaviour, recognise the early warning signals of impending aggressive or challenging behaviour. Understand the communication skills required to manage challenging situations & develop strategies
This course is suitable for managers or supervisors who would like to improve their skills and take the fear out of difficult conversations.
Difficult situations regularly arise from communication issues; dealing with the unexpected or differences.
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