Resolving Workplace Conflict

by Chamber of Commerce Training Claim Listing

This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.

£135

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Course Details

Resolving Workplace Conflict

This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.

Key Objectives

After attending this course delegates will be able to:

  • Recognise the value of group cohesion

  • Understand the causes of conflict within the team

  • Identify the short and long term effects of conflict on performance

  • Understand strategies for dealing with difficult people

Course Outline

  • Developing and maintaining group cohesion

  • Recognising a range of  difficult situations

  • Understanding how conflict may develop

  • Understanding how difficult situations may  be resolved

  • Effects of conflict on performance/individuals

  • Minimising and resolving difficult situations

Key Benefits

  • Reduction in unwanted behaviour

  • Options to resolve different situations

  • A more harmonious working environment

  • Coventry Branch

    123 St Nicholas Street, Coventry

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