This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
DurationResolving Workplace Conflict
This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
Key Objectives
After attending this course delegates will be able to:
Recognise the value of group cohesion
Understand the causes of conflict within the team
Identify the short and long term effects of conflict on performance
Understand strategies for dealing with difficult people
Course Outline
Developing and maintaining group cohesion
Recognising a range of difficult situations
Understanding how conflict may develop
Understanding how difficult situations may be resolved
Effects of conflict on performance/individuals
Minimising and resolving difficult situations
Key Benefits
Reduction in unwanted behaviour
Options to resolve different situations
A more harmonious working environment
Gaining nationally accredited qualifications is an integral part of modern career development giving individuals the skills and knowledge to perform effectively and efficiently in their job.
Our courses are all about the workplace, providing an opportunity to gain new ideas and insights, supporting businesses to develop people, enabling individuals to develop themselves.
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
Workplace conflict is inevitable and unavoidable, but when it becomes detrimental, it may impact recruitment, productivity, creativity, retention, and ROI.
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
Wellbeing encompasses four essential pillars: physical, emotional, social, and financial health. By focusing on these pillars, we can help you establish an effective working environment that promotes the wellbeing of your employees.
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