This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
DurationResolving Workplace Conflict
This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
Key Objectives
After attending this course delegates will be able to:
Recognise the value of group cohesion
Understand the causes of conflict within the team
Identify the short and long term effects of conflict on performance
Understand strategies for dealing with difficult people
Course Outline
Developing and maintaining group cohesion
Recognising a range of difficult situations
Understanding how conflict may develop
Understanding how difficult situations may be resolved
Effects of conflict on performance/individuals
Minimising and resolving difficult situations
Key Benefits
Reduction in unwanted behaviour
Options to resolve different situations
A more harmonious working environment
Gaining nationally accredited qualifications is an integral part of modern career development giving individuals the skills and knowledge to perform effectively and efficiently in their job.
Our courses are all about the workplace, providing an opportunity to gain new ideas and insights, supporting businesses to develop people, enabling individuals to develop themselves.
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
The one-day conflict management training course will introduce the team to practical conflict resolution techniques which can be practiced during the session and used within the team for real
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This course covers the theoretical aspects of conflict resolution and de-escalation in the workplace. It equips learners to understand common causes and the different stages of conflict, the legal use of force in the workplace and the importance of accurate reporting. Learners are given the skills ...
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