Resolving Workplace Conflict

Resolving Workplace Conflict

This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.

Key Objectives

After attending this course delegates will be able to:

• Recognise the value of group cohesion

• Understand the causes of conflict within the team

• Identify the short and long term effects of conflict on performance

• Understand strategies for dealing with difficult people

Course Outline

• Developing and maintaining group cohesion

• Recognising a range of  difficult situations

• Understanding how conflict may develop

• Understanding how difficult situations may  be resolved

• Effects of conflict on performance/individuals

• Minimising and resolving difficult situations

Key Benefits

• Reduction in unwanted behaviour

• Options to resolve different situations

• A more harmonious working environment