Root Cause Analysis Training

The natural tendency of many individuals and organisations when presented with a problem is to jump to a solution, any solution. They do not systematically analyse the problem to determine a root cause before considering potential solutions.

Upon completion of this intensive one day practitioner training course delegates will be able to:

• Use a structured approach to identifying and defining the problem, determining the root cause through analysis and defining an appropriate solution.
• Use a range of logical, data, process and root cause analysis tools to develop an understanding of the problem and identify a root cause.
• Understand the importance and approaches to verifying a root cause.

Identification process

• Reactive
• Proactive
• Prioritisation
• Roles and responsibilities
• Problem definition
• Objectives and success measures
• Scope/constraints
• Timescales
• Costs – impact and resolution
• Rich Picture

Measuring the problem

• Process and definition
• Sampling and collection Plan
• Root cause analysis process
• Logical analysis
• Data Analysis
• Process Analysis
• Failure Mode and Effects Analysis
• Ishikawa diagrams
• Cause and Effect Matrix
• Relationship diagram
• 5 Whys
• Root Cause Hypothesis
• Root cause verification
• Scatter diagram
• Identify solution
• Brainstorming Techniques
• Evaluate solutions
• Impact/effort analysis
• Developing selected solution
• Risk analysis
• Pilot testing
• Implementation planning
• Force field analysis

A case study will be used that runs through both days to reinforce the learning.

Onsite Training

• Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.