Sales and Customer Service Management

by Miami Dade College Claim Listing

The certificate in Sales and Customer Management is designed to enhance knowledge and practical skills for a successful career in the sales profession. Students will be able to use customer relationship management (CRM) and selling techniques for reaching target markets, to sell a product or service

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Course Details

The certificate in Sales and Customer Management is designed to enhance knowledge and practical skills for a successful career in the sales profession. Students will be able to use customer relationship management (CRM) and selling techniques for reaching target markets, to sell a product or service to sustain profitability and competitiveness.

 

Program Details

This certificate is designed to serve the needs of students who are presently employed in the field of Sales and Customer Management, as well as those students who are interested in entering this field.

College credits granted with this certificate apply toward a related A.S. degree. Students may stack credentials to advance toward a higher degree level.

 

Areas of Study

  • Customer Relationship Management

  • Sales and Consumer Behavior

  • Relationship Selling

  • Fundamentals of Negotiations

  • Miami Branch

    11380 NW 27th Ave, Miami

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