The certificate in Sales and Customer Management is designed to enhance knowledge and practical skills for a successful career in the sales profession. Students will be able to use customer relationship management (CRM) and selling techniques for reaching target markets, to sell a product or service
The certificate in Sales and Customer Management is designed to enhance knowledge and practical skills for a successful career in the sales profession. Students will be able to use customer relationship management (CRM) and selling techniques for reaching target markets, to sell a product or service to sustain profitability and competitiveness.
Program Details
This certificate is designed to serve the needs of students who are presently employed in the field of Sales and Customer Management, as well as those students who are interested in entering this field.
College credits granted with this certificate apply toward a related A.S. degree. Students may stack credentials to advance toward a higher degree level.
Areas of Study
Customer Relationship Management
Sales and Consumer Behavior
Relationship Selling
Fundamentals of Negotiations
Miami Dade College is the most diverse institution in the nation. There are 167 nations and 63 languages represented in its student body. The college's eight campuses and outreach centers offer more than 300 distinct degree pathways including associate and baccalaureate degrees, career certificates and apprenticeships.
Baccalaureate degree offerings include biological sciences, engineering, data analytics, information systems technology, education, public safety, supervision and management, nursing, physician assistant studies, film and others.
MDC is the recipient of many top national awards including the Aspen Prize. As Democracy's College, MDC changes lives through accessible, high quality-teaching and learning experiences.
It is the home of the Miami Culinary Institute, the Miami Animation & Gaming International Complex, the Miami Fashion Institute, the Eig-Watson School of Aviation, The Idea Center, the Cybersecurity Center of the Americas, the Cloud Computing Center, the Center for Learning, Innovation and Simulation, the School for Advanced Studies, and the New World School of the Arts, to name a few of its most innovative programs.
MDC has been named among the nation's "Great Colleges to Work For" since the program's inception. The College embraces its responsibility to serve as an economic, cultural, and civic leader for the advancement of our diverse global community.
Its alumni and employees contribute more than $3 billion annually to the local economy, and MDC graduates occupy top leadership positions in every major industry.
MDC is renowned for its rich cultural programming. It is the home of the Miami Book Fair, Miami Film Festival, the National Historic Landmark Miami Freedom Tower, the Tower Theater, Dyer Building, Koubek Center Mansion and Gardens, MDC Live Arts, the Lynn and Louis Wolfson II Florida Moving Image Archives, the Museum of Art and Design, a sculpture park and a large campus art gallery and theater system. MDC has admitted more than 2,000,000 students and counting, since it opened its doors in 1960, and more than 100,000 students are currently enrolled
This course will not only introduce students to the fundamentals of CRM, but will also add an additional layer of information by examining the social elements needed to understand data derived from social networks like Facebook, Twitter and LinkedIn.
Our goal is to help you use CRM to fuse your technology, process, and people together - uniting them into a cohesive whole focused on customers - and, in the process, igniting a spark that will transform your entire culture.
Introduces you to the use cases of customer relationship management (CRM) systems, specifically Salesforce, and how end-users on sales teams leverage Salesforce’s Sales Cloud Lightning tool.
This is a one-week, 3 full day, comprehensive Flow course that is an alternative to the Salesforce® Automate No-Code Solutions Using Flow (ADX301) course. This class is designed for experienced Salesforce Administrators with little or some Flow experience who want to really get good with Flow.
Students will be introduced to theories, principles, strategies, initiatives and resources to establish, maintain and project successful customer relationships in a growing business enterprise.
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