Spa Poetry Facial (Level 1)

This 1 day course is designed for anyone wanting to improve their consultation skills, facial massage and total overall client experience to ensure a long and loyal skincare customer.

This very hands-on day will allow you to give and receive your very own “step by step” facial experience, enabling you to see and feel the very best tips and tricks to a relaxing, yet effective skin correction treatment.

With a focus on customer service, our educator will go through the perfect room set up, facial etiquette and ways to relax your client within the first 2-3 mins of getting them on the bed.

Jocelyn also explains how valuable facial clients can be and how to keep them as long term clients with 3-6month treatment plans. you’ll also take a look at retail opportunities and how to upsell other services to maximise your client’s experience, without making them feel pressured at the end of a relaxing.