Reduce discounting, complaints and refunds with customer-centric New Generation sales training focussing on increased value orientation, problem solving and customer centricity
Strategic Value Selling Mastery Outline:
Introduction to selling and selling models
Old-generation selling systems versus new-generation selling
Non-zero-sum negotiating skills
High-Performance Mindsets
Introductions to mindsets
NLP & State Management
Maximiser Satisficer Mindsets
Mindfulness skills in business and selling
Growth mindset
Stress is an enhancer mindset
Adult learning model
5 Areas of learning for adult on the job learning
Finding your learning style
Using multiple modalities of learning
Path to purchase selling
Your paths to purchase analysed
Touch point management
Enablers
Disenablers
Your Value Proposition
Selling change: Why bother?
Understanding and communicating value
Product meets value
Competitive Analysis
Moving from Features to Pain to Value
Understanding customer problems
Objections pre-framed and discussed
Thinking, Decisions and Motivation
The Neuroscience of Decision-Making
System 1 and System 2 decisions
The Tipping point to making a buying decision
Googles Big 6 cognitive Biases
Rapport and Relationships
Persona development and Neethling Brain Instrument and decision styles
Neethling Brain Profiling and Persona Recognition
Communicating with different thinking styles
Body language
NLP Rapport
State management
Active listening
Presence in meeting with customers
Hypnotic Language
The Strategic Value “Presolved” Sales Model
Prospecting
Preparing for the sale
The Gap Analysis Problem Identification Chart (PIC)
Meeting preparation
First Contact & Showing Up
Preparing for your first meeting and call
Outcomes & Discovery
Types of questions
Leading as an product and industry expert
Diagnosing the problem with insights and product knowledge
Summarising the Discover and getting agreement
Presenting your solution
The NLP Negotiation model
Closing and Validating the next step
Effortlessly structuring the next move and advance
Eliminate cognitive Friction and help your customer to do business with you
Objection Handling revisited
Objection categories
Time planning
Prioritisations
Managing your CRM
Pipeline management
Metrics
Goal setting the way the brain likes
Sales Coaching
Miles Harrop Consulting, Coaching and Training
Miles Harrop Consulting and Coaching is a specialized boutique business consulting company situated in Gqeberha, South Africa. Managed by communications and marketing expert Miles Harrop, we specialize in assisting businesses and individuals in excelling in; new-generation selling, delivering seamless customer experiences, enhancing strategic communications, mastering influence psychology, providing leadership coaching, and developing effective strategies.
Typical Problems We Solve
Sales performance and sales training problems
Low sales conversion rates
Siloed and non co-operating teams
Fragmented and old strategies
Ineffective and Conflicting Leadership
Confused and ineffective communications.
Young manager and leader development
Motivation and morale issues.
Reducing customer complaints through improved customer experiences
Improving on, and communicating strategy
How We Solve Your Problems
Flexible interventions including off-the-shelf 2023 developed training, executive coaching, bespoke training and coaching solutions, business and communications consulting
About Miles Harrop
Miles Harrop, the founder, holds an MBA with a specialization in change management and strategy. His 2019 research dissertation focused on decision-making along the digital path to purchase. With a wealth of experience, Miles has over 30 years of business leadership and consulting experience. He has consulted for companies in both the UK and South Africa, establishing himself as a highly skilled business leader and entrepreneur.
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