Success In Retail

Learn the importance of effective communication and product knowledge to be successful in retail. You will discover the significance of product knowledge and delve into elements of fraud, theft and how effective communication can alter the success of the workplace.

In this course you will learn how to:

• Develop effective verbal communication skills
• Develop product knowledge
• Deal with customer enquiries successfully
• Learn essential selling techniques
• Know legislative requirements in retail industry
• Know practices to detect staff, customer and suppliers’ theft and fraud
• Know measures for preventing theft and fraud happening in the workplace
• Know legal requirements and rights for those suspected of theft and fraud