This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
DurationThis course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
NDA is 100% Tasmanian owned and managed. It was established as NDA Computing by Nigel Davies in 1985. Karina Stojansek joined the team in 1996 and NDA expanded its range of services to include business skills training and later became a Registered Training Organisation (RTO) and Group Training Organisation (GTO).
Karina purchased NDA in 2019 after Nigel retired to a life of bike riding and wine making with his wife Helen, leaving a valuable legacy to Tasmanian business. NDA now has centres in Hobart, Launceston and Ulverstone and employs 14 permanent staff and several contract trainers.
Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You wil...
This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
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