This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
NDA is 100% Tasmanian owned and managed. It was established as NDA Computing by Nigel Davies in 1985. Karina Stojansek joined the team in 1996 and NDA expanded its range of services to include business skills training and later became a Registered Training Organisation (RTO) and Group Training Organisation (GTO).
Karina purchased NDA in 2019 after Nigel retired to a life of bike riding and wine making with his wife Helen, leaving a valuable legacy to Tasmanian business. NDA now has centres in Hobart, Launceston and Ulverstone and employs 14 permanent staff and several contract trainers.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, imple...
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
This course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
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