Supervisory Skills

The role of a supervisor in any organization is to enable and guide their teams within their designated roles towards efficiency and productivity.

This powerful, practical training intervention will enable all delegates to understand that their role includes working closely with both their employees and the executive team to execute the strategy and goals of the organization and increase profitability. 

They will also learn how to manage processes and provide feedback on their designated areas of responsibility. They will improve their skills in delegation, communication, motivation and managing performance that will ensure that their team achieves business objectives.

The course will address frequently asked questions such as:

• What is supervisory management?

• What critical skills do I need to be an effective supervisor?

• How can I improve everyone’s time management skills?

• How can I motivate my team to perform?

• What and how should I delegate?

• How do I plan and set goals?

• How can I improve my inter-personal skills, communication, and conflict management?

Who should attend?

• Supervisors

• Team Leaders

• Employees who have been earmarked for promotion into these positions

Training Outline

The Transition from Employee to Supervisor

• What typically happens when an employee become a supervisor

• Understand and perform the roles and responsibilities of a supervisor

• Biggest challenges unpacked

• Common mistakes to avoid

Management and Leadership Skills

• How to be an ethical values-based leader

• 10 Must-ask questions to supercharge your team leadership

Team Skills

• How to build a winning team

• 15 Effective ways to motivate your team

• How to energize your team to achieve productivity

• How to delegate the right tasks to the right team members

• The RACI principle of delegation, role clarification and work sharing

• How to manage and evaluate performance

• How to effectively coach and mentor your team

Critical Planning and Business Skills

• How to align my team with the organization’s vision, values, goals, and strategic objectives

• Understanding strategic principles and implementation

• How do I organize and manage meetings effectively?

• Implementing time management principles

• How to plan and prioritize

• What business problems to solve and how

• How to make good business decisions

• How to improve my business writing skills

• How to give effective business presentations

Inter-Personal Skills

• Ways to improve your self-awareness and self-management

• Implement Emotionally Intelligent skills to manage your team effectively and with empathy

• How do I use effective communication and body language to inspire?

• How can I become a better more active listener?

• How to give and receive feedback?

• How do I handle the difficult conversations?

• Effective ways to deal with conflict

• Managing anger in myself and others