This course will cover how to excel in written and verbal communication. Surprisingly, even objective technical feedback can be interpreted with mixed emotions depending on the context of the message.
DurationOverview
Communicate effectively with technical people
Good communication is key to achieving high performance in the workplace.
Technical people need to communicate with multiple stakeholders using multiple communication methods.
Each method requires a set of skills to effectively translate the technical information into a language the stakeholder understands.
This course will cover how to excel in written and verbal communication. Surprisingly, even objective technical feedback can be interpreted with mixed emotions depending on the context of the message.
We will learn how to communicate with clarity and avoid the communication pitfalls that create disharmony and confusion. The course provides practical advice on business writing and verbal communication. A framework is provided to master this skill quickly.
Business communication is usually purpose-driven, and the test of effective communication is that the desired business results are achieved, with the key relationships still intact.
You will leave this course with the practical skills to communicate more effectively.
All delegates will receive a copy of the latest edition of "Help! I Need to Master Critical Conversations" by Trevor Manning (Trevor Manning Consultancy Pty Ltd; 1st edition, September 2018).
Attending Your Course
You will need to bring either a mobile phone, iPad, or laptop to the course.
Having one of these options will enable you to engage in interactive class exercises, such as Slido and Padlet, collaborative online tools.
Programme details
This course will cover the following areas:
Learning how to communicate
Why communicating matters
Understanding what causes miscommunication
How to deliver and receive the real message
Use a step-by-step model for communicating
Conversational Skills
Giving and receiving feedback
Active Listening and Questioning
Dealing with triggering
Apply an enhanced model for difficult situations
Written Communication
Key to good writing technique
Learning how to write good reports
Common grammatical errors
Business writing skills
Presentation skills
Structuring the presentation for success
Controlling the audience
Achieving your goals
Practical tips for face-to-face and online situations.
The history of continuing education at Oxford
Nearly 150 years ago, a movement called 'Oxford Extension' began at the University of Oxford - an initiative that sprang from general educational reforms in the mid-Victorian era, and from a growing national sense of social awareness.
The history of Oxford University's Department for Continuing Education is several stories in one: it's the story of a handful of dedicated Oxford tutors who felt that educational opportunity was essential to the nation's welfare and future;
it's an account of ordinary citizens collaborating with Oxford to design a format of education that served their needs; and it's the story of adult education evolving as successive generations of students, from 1878 to the present day, participated in ever-growing numbers.
The articles below are milestones in our efforts to bring Oxford teaching to the widest possible audience.
Better understanding of what to expect when crisis strikes
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