Technical Team Communication

by Department for Continuing Education Claim Listing

This course will cover how to excel in written and verbal communication. Surprisingly, even objective technical feedback can be interpreted with mixed emotions depending on the context of the message. 

£875

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Course Details

Overview

Communicate effectively with technical people

Good communication is key to achieving high performance in the workplace.
Technical people need to communicate with multiple stakeholders using multiple communication methods.
Each method requires a set of skills to effectively translate the technical information into a language the stakeholder understands.

This course will cover how to excel in written and verbal communication. Surprisingly, even objective technical feedback can be interpreted with mixed emotions depending on the context of the message. 

We will learn how to communicate with clarity and avoid the communication pitfalls that create disharmony and confusion. The course provides practical advice on business writing and verbal communication. A framework is provided to master this skill quickly. 

Business communication is usually purpose-driven, and the test of effective communication is that the desired business results are achieved, with the key relationships still intact.

You will leave this course with the practical skills to communicate more effectively.

All delegates will receive a copy of the latest edition of "Help! I Need to Master Critical Conversations" by Trevor Manning (Trevor Manning Consultancy Pty Ltd; 1st edition, September 2018).

Attending Your Course 

You will need to bring either a mobile phone, iPad, or laptop to the course.
Having one of these options will enable you to engage in interactive class exercises, such as Slido and Padlet, collaborative online tools.

Programme details

This course will cover the following areas:

Learning how to communicate

  • Why communicating matters

  • Understanding what causes miscommunication

  • How to deliver and receive the real message

  • Use a step-by-step model for communicating

Conversational Skills

  • Giving and receiving feedback

  • Active Listening and Questioning

  • Dealing with triggering

  • Apply an enhanced model for difficult situations

Written Communication

  • Key to good writing technique 

  • Learning how to write good reports 

  • Common grammatical errors

  • Business writing skills

Presentation skills

  • Structuring the presentation for success

  • Controlling the audience

  • Achieving your goals

  • Practical tips for face-to-face and online situations.

  • Oxford Branch

    Rewley House, 1 Wellington Square, Oxford

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