Phone etiquette is a highly valuable tool to have in an employee’s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while
Phone etiquette is a highly valuable tool to have in an employee’s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele.
A more confident employee is also one that is happier, and happier employees will produce happier customers. Through our Telephone Etiquette workshop your participants will learn the skills to increase productivity and improve performance.
This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Atlanta Training Group, LLC (ATG) is an award-winning, woman-owned firm headquartered in Atlanta since 2007. A dynamic, progressive company, ATG offers enterprise-wide training solutions for commercial and government agencies that includes both custom build learning and off-the-shelf IT vendor training and certification courses.
We are experienced at managing both small and large-scale, global implementation programs in government, healthcare, financial, telecommunications, and Information Technology environments.
Our leadership has been integrally involved in healthcare training operations for Navy Medicine and Centers for Medicare and Medicaid Services, providing leadership to mission-critical training programs including congress-mandated updates to the International Classification of Diseases, Tenth Revision, (ICD-10).
ATG’s success lies in offering uncompromising quality. We offer client solutions that are flexible, scalable, repeatable, and easily maintained.
We analyze what’s relevant to the learner through upfront analysis to ensure the workforce training is efficient. When workers are more efficient, production and revenues increase while waste and inefficiencies decrease.
We collaborate well with Subject Matter Experts to creatively transform complex and technical information into user-friendly learning solutions using real-life scenarios, multiple modalities, and various delivery approaches to achieve client-measured performance improvement.
We excel at overcoming environmental challenges, providing strategic direction in support of business goals, and supporting the change management and strategic communication efforts throughout the process. We pride ourselves on being an integral part of our customer’s stated mission success.
We are staffed with certified and advanced-degree personnel in Instructional Systems and Technology, Organizational Development, Human Resource Development (HRD), and Project/Program Management.
Mission
Our mission is to help improve employee performance and on-the-job productivity through high-impacting and learner-focused training solutions. We are passionate about providing the highest level of professional service and value to our customers.
Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
Welcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.
In call center roles, soft skills training is not just beneficial – it’s an absolute necessity. While your Customer Service Representative (CSR) or Customer Service Agent (CSA) needs technical knowledge, it’s their interpersonal abilities that enable positive interactions and experiences.
Customer Service Etiquette course is offered by Saint Paul College. The College focuses on advanced technology to enhance curriculum and the learning experience. Classrooms are equipped with state-of-the-art technology and there is free Wi-Fi access campus-wide.
The objective of this course is to teach the basic procedure of service. The students will learn everything from how to present themselves to the client, how to service the appliance, and how to present the servicing and any recommended repairs to the client afterwards.Â
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