The telephone has become a crucial mode of communication. It plays a significant role in any organization. Telephonic conversations in the workplace need to be clear and leave a positive impression. Telephone etiquette is the right way of presenting your business or yourself, tone of voice, choice o
DurationThe telephone has become a crucial mode of communication. It plays a significant role in any organization. Telephonic conversations in the workplace need to be clear and leave a positive impression. Telephone etiquette is the right way of presenting your business or yourself, tone of voice, choice of words, listening skills, closure of call, and more.
Communicating in the right way on the telephone reflects your professionalism. The impression created on the phone has a lasting impact. It also makes the receiver feel respected. If the customer feels that their needs are met on the telephone, they trust your company for your product and services as well.
There are some basic principles of communicating on the phone, such as friendly greetings and body language. Your facial expressions impact the way you talk on the phone. The tone of voice gives the listener a chance to make an opinion about your business. A pleasant voice is loved by all.
Active listening and conveying critical information on the phone are all a part of telephone etiquette. Even appropriate closing is important during a phone call.
Step Learning helps organizations improve business performance through training. Our efforts bring a radical shift in employee performance. We help organization build competencies that connect the dots between individual role and organization goal.
Our focus is not the only delivery of the training but the end results for our clients. We treat learning as a journey and make learning part of learner life instead of pushing learners to learn. Our partnership with the organizations is not limited to training workshops but, collaborating to achieve the desired results.
Our customized solution resulted in a holistic growth of the organization. Our comprehensive learning tools and strategies offer learning beyond a scheduled workshop. We facilitate change in the ever-evolving business environment. Our endeavor is to help organization enable learning at the workplace.
We are passionate to drive learning with a strong focus on the results. With rich experience and robust repository of industry knowledge, we help the organization achieve the desired objective. Our best in class analytics help our client measure the success of the intervention.
What We Do
With the help of our exclusive tools, we assess the current condition of the organization. Then we design an exclusive customized learning solution towards the objective.
Performance Coaching has helped our clients immensely. Individual coaching across various spectrums for professional development has led to better people and business practice.
Designing learning properties for various learning platforms. Improvise the existing content and make it learner-centric.
Develop the force within teams. Great team leads to a great organization. Keep employees engaged through an exciting range of 100 plus activities.
Meet Our Team
Sanil is the Founder & Principal Consultant at Step Learning. With more than a decades experience he has served multiple Fortune 500’s. His efforts in the area of Organizational Development has won many awards and accolades. It’s is Sanil’s founding philosophy has helped Step Learning deliver value to our clients. His vigor and enthusiasm have led to organizational develop human potential exponentially.
His facilitation practices have ensured a higher transfer of learning solutions. His ability to design practical workplace solution has delivered great results towards organizational objectives. Organization across India has seen growth in the engagement scores and performance of the employee.
Jayshree is the Consultant and Head Operations with Step Learning. Over 25 years experience as a multifaceted and goal-oriented professional with valuable experience in Training, Communication & Relationship management – across Business Development, Corporate Affairs, Operations, and Marketing verticals. She is an integral part of Step Learning and contributes immensely to the success of Step Learning.
Her proven success in designing, developing, and delivering training programs has led to a positive impact on our customer’s experience. Adept at organizing and facilitating management and team building training programs and activities; both classroom & outbound.
The customer service team is now becoming one of the largest teams in all large corporations with people catering to clients through home visits, remote assistance and telephonic guidance.
Our course is strategic to help call center professionals like you learn the best practices and techniques for conducting customer inquiries, handling difficult situations, and attaining customer fulfillment.
Tele calling Training is offered by Sales Training Experts for all skill level. Our process of training, from start to finish, is unique. We commit a significant amount of time tailoring Training Programs to fit our clients' objectives and needs.
Customer Service Excellence course is offered by GVT Academy.
The food and beverage industry is changing its trends over time. The requirements and expectations of the consumers are also increasing. This has given rise to several new jobs and niches with professional education and training to comply with the new demands.
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