Telephone Etiquette

by Step Learning Claim Listing

The telephone has become a crucial mode of communication. It plays a significant role in any organization. Telephonic conversations in the workplace need to be clear and leave a positive impression. Telephone etiquette is the right way of presenting your business or yourself, tone of voice, choice o

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Communicating in the right way on the telephone reflects your professionalism. The impression created on the phone has a lasting impact. It also makes the receiver feel respected. If the customer feels that their needs are met on the telephone, they trust your company for your product and services as well.

There are some basic principles of communicating on the phone, such as friendly greetings and body language. Your facial expressions impact the way you talk on the phone. The tone of voice gives the listener a chance to make an opinion about your business. A pleasant voice is loved by all.

Active listening and conveying critical information on the phone are all a part of telephone etiquette. Even appropriate closing is important during a phone call.

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Jayshree is the Consultant and Head Operations with Step Learning. Over 25 years experience as a multifaceted and goal-oriented professional with valuable experience in Training, Communication & Relationship management – across Business Development, Corporate Affairs, Operations, and Marketing verticals. She is an integral part of Step Learning and contributes immensely to the success of Step Learning.

Her proven success in designing, developing, and delivering training programs has led to a positive impact on our customer’s experience. Adept at organizing and facilitating management and team building training programs and activities; both classroom & outbound.

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