The important aspects of phone etiquette involved in our telephone etiquette and soft skills training have a major impact on customers. The displayed business in organizations is a sign of the desire of the telephone etiquette staff and the ability to help customers efficiently – both internal and e
DurationThe important aspects of phone etiquette involved in our telephone etiquette and soft skills training have a major impact on customers. The displayed business in organizations is a sign of the desire of the telephone etiquette staff and the ability to help customers efficiently – both internal and external.
The skills and perspectives presented on the telephone make a permanent customer in the minds of an organization’s customers, which makes it an important customer ‘touch point’ – an important aspect of customer service training. Communication skills also play a big role in telephone etiquette.
What Is Telephone Etiquette Training?
Telephone etiquette training provides the necessary skills for productive and effective interaction. It is important for any company to communicate effectively through a phone, which depends on customer service to increase sales or to maintain its customer base.
For the support of efficient information exchange, it is important for the staff to have a good understanding of professional telephone etiquette. This is because virtual teams are nowadays rather than exceptions, and one of their primary channels of communication is the telephone.
Telephone Etiquette Training
Hence telephone etiquette training program conducted by Indus Management Consultants Pvt. Ltd. Aims to cover all aspects that make telemarketing training successful.
We help employees create lasting effects in the mind of their customers – which reflect the organization in the best light. It focuses on developing telephonic skills to deal with customers with the care, emotional, caring sense, and positive attitude of customers.
Below are some important components of the telephone etiquette workshop:
Ways to make a good first impression.
Effective call handling
Major steps of outbound / inbound calls
Hold the process
off-air
Using the right voice of voice
Tips for good telephone etiquette
Avoid prohibited phrases
Physical language on the telephone
Tele-conferencing skills
At indus, we take pride in being a leading corporate training company that offers customized training solutions to businesses of all sizes and industries. We have been in the business for 27 years, and our team of expert trainers have helped numerous organizations achieve their learning and development objectives.
Our one-stop-shop training solutions cover all aspects of learning and development, from needs assessment and program design to delivery and evaluation. We have a pan india presence, and our trainers are highly experienced professionals who are equipped with the skills and knowledge required to deliver effective training programs.
Our singular focus on learning and development has allowed us to develop deep expertise in this area. We understand the challenges that businesses face in their quest for continuous improvement and strive to deliver customized training solutions that help them overcome these challenges and achieve their goals.
Our client list is a testament to the proficiency and effectiveness of our training solutions. We have worked with organizations across various industries, including banking, insurance, it, manufacturing, and more. We are committed to delivering high-quality training solutions that meet the unique needs of our clients and help them drive business success.
At indus, we are passionate about learning and development, and our goal is to help organizations achieve their full potential by providing them with the right tools, techniques, and skills to succeed. Contact us to learn more about our training solutions and how we can help your organization achieve its learning and development objectives.
At indus, we are proud to have over 27 years of experience in providing world-class training solutions to organizations across different industries. We have successfully trained over 2.5 million learners, including participants from all levels of the organization, from entry-level employees to senior executives.
Our training programs are designed to cater to the unique needs of each organization, and we work closely with our clients to ensure that our training solutions are tailored to their specific requirements. Our trainers are subject matter experts with years of experience in their respective fields, and they bring their industry knowledge and expertise to every training program.
We are committed to providing our clients with training solutions that are effective, impactful, and engaging. We use a range of training methodologies, including simulations, case studies, role-plays, and group discussions, to ensure that our training programs are interactive and engaging.
Our focus on continuous learning and our commitment to providing customized training solutions have set us apart from other training providers. We believe that learning is a continuous process, and our training solutions are designed to help organizations achieve their business objectives by developing the skills and knowledge of their employees.
Contact us to learn more about our training solutions and how we can help your organization achieve its learning and development objectives.
At indus, we pride ourselves on our pool of dedicated trainers who bring vast industry experience to the table. Our trainers have worked in top corporates before transitioning to the training industry, and this gives them an edge in providing practical and effective training solutions.
Our training programs are designed to offer practical solutions to real-world problems. We understand that every organization is unique, and that’s why we work closely with our clients to design customized training solutions that cater to their specific needs.
Our trainers have a proven track record of delivering effective training solutions. We have successfully trained over 2.5 million participants from all levels of the organization. Our training solutions are designed to provide industry experience and equip participants with the skills and knowledge needed to succeed in their roles.
At indus, we believe that effective training is about engagement and interaction. Our training programs are highly interactive, with a range of training methodologies used to ensure maximum engagement. We use simulations, case studies, role-plays, and group discussions to create an immersive learning experience.
We are committed to delivering practical, effective, and engaging training solutions that help organizations achieve their objectives. Contact us to learn more about our training solutions and how we can help your organization succeed.
Business solution :
At indus, we understand that every business has unique challenges and requirements. That’s why we offer customized business solutions that are tailored to meet the specific needs of each client. Our content development team works closely with clients to understand their business, industry, and participant profile, and develops highly customized solutions that deliver maximum impact.
Our team of experts has extensive experience in designing and delivering training programs that are effective and impactful. We use a range of training methodologies, including simulations, case studies, role-plays, and group discussions, to ensure that our training solutions are engaging and interactive.
We believe that effective training is not just about imparting knowledge, but also about inspiring change. That’s why we focus on developing training programs that not only enhance knowledge and skills but also drive behavior change. Our training solutions are designed to equip participants with the tools and techniques they need to succeed in their roles and achieve their business objectives.
Whether you need training solutions for sales, leadership, or any other business function, our team is here to help. We offer a wide range of training programs that can be customized to meet your specific needs. Contact us today to learn more about our business solutions and how we can help your organization achieve its goals.
Mission & Vision :
we offer cutting-edge solutions that deliver outcomes. Indus is one of india’s best professional training organizations. We are capability builders. We have a wide variety of management development.
Our Mission:
To impact the capabilities of our corporate customers and help organizations and individuals to discover and achieve their full potential.
Our Vision :
To be the most sought out learning and development company that delivers value for our clients, by providing practical solutions to deliver business outcomes through capability build.
In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.
From greeting people and being the ‘face’ of the company, to organising the post and ensuring no one gets in who shouldn’t, the role of a reception manager is incredibly varied and involves a lot of very specific skills.
Telephone/Con-Call Etiquette course is offered by Happy Minds. Happy Minds Training and Workshops aims at mentoring & training individuals & organizations to enable them to reach a higher level of thinking thereby giving a meaning to their existence.”
Telephone Skills course is offered by Global Skills Academy. Soft skills help an individual to perform better in life, interact more efficiently with others and have better personal attributes.
Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most.
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