By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
DurationBy the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different caller behaviours.
Leaving a lasting impression on the caller will complete your experience.
Edge Training is a Fully SETA Accredited, BEE Level 1, Corporate Training Company with a National Footprint.
We solve BBBEE related Skills Development Challenges in a meaningful way. We offer Learnerships and Courses accredited with the following SETA’s: SERVICES SETA, CATHSSETA, W&R SETA, MICT SETA and TETA SETA.
Customer Service course is offered by ExecuTrain. We provide key skills necessary for success that cover all aspects of contemporary business. We offer both public and private courses depending on your needs and cover a broad collection of essential modules.
Exceptional Customer Service course is offered by CBM Training. Our courses are designed for individuals to gain essential knowledge in a specific area of business, improve their skill set, and become more efficient.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
The fundamental principles of contact center management that equip call center management professionals to build exceptional operations and careers. Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional ...
In this highly competitive business environment, it’s no easy task to win over a customer. And once you do, there’s the challenge of keeping them. Customer experience training helps your business deliver a world-class customer experience, at every stage, in every interaction.
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