The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
This one day course concentrates on how to obtain full benefit from today’s growing access by the telephone to potential customers.
Course Outline:
Established for over 20 years, Keys Training is a privately owned Business Training company. The main focus is on providing training solutions to Corporate and Public Sector clients across the UK.
Many of our courses are run on client premises as closed/tailored events; we have experienced high quality trainers, committed dedicated support staff, first class training materials and a client base including several large international companies, NHS and other Government agencies and numerous medium sized and smaller organisations.
Keys Training complies rigorously with accepted codes of practice over a wide range of compliance and regulatory issues, conducts regular formal internal quality audits, and has a detailed internal Quality Manual.
Keys Training is also a recognised Investor in People. We maintain a comprehensive database of all courses and delegates who have attended and can provide on request any historical information to enable an in-depth analysis.
At Keys Training, we offer a large range of instructor led training courses to meet the needs of our clients across the country. We offer regular scheduled courses in a number of Microsoft and Personal Development Skills that are very useful in today’s work place environment.
The most popular training we offer here is the Microsoft Office Training Courses. Our trainers are qualified Microsoft Certified Trainers (MCT) and many are also accredited Microsoft Master Instructors (MMI), so you can be assured that your training will be delivered by experts that have both the knowledge and ability to teach their areas in an enjoyable and receptive manner
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
More and more businesses are turning to their telesales teams to generate much-needed revenue in today’s challenging times. Pearl lemon leads is an excellent choice for companies looking to maximize the potential of their telesales team via professional telesales training.
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
World host customer service training course on the lisburn road, belfast, 16th and 23rd september.
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