The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
This one day course concentrates on how to obtain full benefit from today’s growing access by the telephone to potential customers.
Course Outline:
Established for over 20 years, Keys Training is a privately owned Business Training company. The main focus is on providing training solutions to Corporate and Public Sector clients across the UK.
Many of our courses are run on client premises as closed/tailored events; we have experienced high quality trainers, committed dedicated support staff, first class training materials and a client base including several large international companies, NHS and other Government agencies and numerous medium sized and smaller organisations.
Keys Training complies rigorously with accepted codes of practice over a wide range of compliance and regulatory issues, conducts regular formal internal quality audits, and has a detailed internal Quality Manual.
Keys Training is also a recognised Investor in People. We maintain a comprehensive database of all courses and delegates who have attended and can provide on request any historical information to enable an in-depth analysis.
At Keys Training, we offer a large range of instructor led training courses to meet the needs of our clients across the country. We offer regular scheduled courses in a number of Microsoft and Personal Development Skills that are very useful in today’s work place environment.
The most popular training we offer here is the Microsoft Office Training Courses. Our trainers are qualified Microsoft Certified Trainers (MCT) and many are also accredited Microsoft Master Instructors (MMI), so you can be assured that your training will be delivered by experts that have both the knowledge and ability to teach their areas in an enjoyable and receptive manner
Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.
This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
It takes more than technical ability to create an exceptional experience for users, and establish positive and respectful relationships between technical colleagues.
A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
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