Telephone Sales Techniques Training Course

by Keys Training Claim Listing

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  

£295

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img Duration

1 Day

Course Details

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  

This one day course concentrates on how to obtain full benefit from today’s growing access by the telephone to potential customers.

 

Course Outline:

  • The Professional Sales Desk
    • Understanding the job
    • Knowing your customer groups
    • Building your confidence
  • The Power of the Telephone
    • Overcoming the weaknesses
    • Maximising the strengths
    • Controlling conversations
  • The Sales Call
    • Building client relationships
    • Getting to the decision-makers
    • Questioning techniques
    • Asking for the order
  • Handling Difficult Calls
    • Difficult or different
    • Making empathy work
    • Objections – genuine or a sign of interest
    • Diffusing difficult situations
  • Building a Customer Base
    • Keeping people-records
    • Being a problem solver
    • Maximising on every opportunity
    • Following up the calls
    • Other telemarketing opportunities
  • Liverpool Branch

    31 Keel Wharf, Liverpool
  • Manchester Branch

    The Quays Digital World Centre, 1 Lowry Plaza, Manchester
  • Leeds Branch

    Brewery Wharf, Brewery Pl, Leeds
  • Birmingham Branch

    245 Broad St, Birmingham
  • London Branch

    75 King William St, London

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