Telephone Selling Skills

The Telephone Selling Skills workshop teaches sales organizations and people to stop "pushing" their products and start "pulling" customers. The program focuses on building trust and learning to motivate customers by cultivating a deeper understanding of their needs.

When customers face risky buying decisions, they prefer to deal with people they know. They want people they like and trust to help them work through the buying process. Customers want a relationship, not just a transaction.

Telephone Selling teaches the necessary skills to increase your sales and profitability. You will increase your understanding of the sales process, how to customize your approach to each client's situation, and what really motivates people to buy.

The course focuses on helping your company become a valued business partner, assisting your clients in their efforts to achieve.

Course Outcomes:

• Build trust with different customer types

• Understand critical buying factors

• Perform in-depth needs analysis

• Guide the customer toward buying

• Anticipate and handle objections

• Close more sales at higher margins