The Telephone Selling Skills workshop teaches sales organizations and people to stop "pushing" their products and start "pulling" customers. The program focuses on building trust and learning to motivate customers by cultivating a deeper understanding of their needs.
DurationThe Telephone Selling Skills workshop teaches sales organizations and people to stop "pushing" their products and start "pulling" customers. The program focuses on building trust and learning to motivate customers by cultivating a deeper understanding of their needs.
When customers face risky buying decisions, they prefer to deal with people they know. They want people they like and trust to help them work through the buying process. Customers want a relationship, not just a transaction.
Telephone Selling teaches the necessary skills to increase your sales and profitability. You will increase your understanding of the sales process, how to customize your approach to each client's situation, and what really motivates people to buy.
The course focuses on helping your company become a valued business partner, assisting your clients in their efforts to achieve.
Course Outcomes:
Build trust with different customer types
Understand critical buying factors
Perform in-depth needs analysis
Guide the customer toward buying
Anticipate and handle objections
Close more sales at higher margins
Since we started out in 1979, Baker Communications has trained over 1.5 million individuals to reach their maximum potential in the workplace. Thousands of companies, including ExxonMobil, Sysco, Bank of America, and over half the Fortune 500 have depended.
On Baker Communications as their valued training partner. Over 400 facilitators - in over 20 countries and covering 10 languages - deliver our award-winning content.
All of our facilitators were chosen because of their deep expertise, experience, and ability to engage an audience. This combination ensures that we always deliver an exceptional learning experience that matches every client's specific needs
In call center roles, soft skills training is not just beneficial – it’s an absolute necessity. While your Customer Service Representative (CSR) or Customer Service Agent (CSA) needs technical knowledge, it’s their interpersonal abilities that enable positive interactions and experiences.
Customer Service Etiquette course is offered by Saint Paul College. The College focuses on advanced technology to enhance curriculum and the learning experience. Classrooms are equipped with state-of-the-art technology and there is free Wi-Fi access campus-wide.
Welcome to our 20-hour weekend course on Customer Service Skills! Over the course of two days, we will dive deep into the world of customer service, learning the necessary skills to provide excellent service to customers in a variety of industries.
Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer.
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers.
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