Telephone Skills

Sanjeev Goel:

Sanjeev Goel is the Founder of Global Skills Academy in Delhi, India and He launched this venture in 2022 looking into the opportunities of skilling, reskilling and upskilling the Graduates, working professionals and whoever wishes to develop a Career in different domains.

Sanjeev has been a Trainer & Consultant since 1992 in various domains of Telecom, Management, Soft Skills, Information Technology. He is a Trainer & Consultant in Delhi, India having an experience of 26+ years in training & development in the fields of Aviation, IT, Telecom, Information Technology,  Management, Soft Skills & French language.

He has the capability to design & conduct training courses for various Industries using Information & Communication Technologies as ICT is the backbone impacting all the Industries.

Sanjeev has written articles on various topics in IT & Telecom and has been the National & International Conference Speaker since 1998. Also, Spoken at Telecom Conferences on emerging technologies & telecom infrastructures.

Manoj Nair:

Manoj Nair is qualified as Solicitor Supreme Court England & Wales, LL.B and B.com from Mumbai University and holds professional certifications in Project Leadership, Management, & Communication, Contract Management and Managing Outsourcing Contract from “The George Washington School of Business”.

He has till date conducted more than 275+ corporate training’s having trained Managers / Sr. Managers of several corporate companies including Fortune 500 companies. He can conduct Workshops on topics such as : 

• Advanced Contract

• Drafting

• Contract Risks & Insurance

• Contract Negotiations

• Contract / Procurement Management

• Managing Outsourcing Contracts

• FIDIC Conditions of Contract

• Vendor Relationship Management

• Proposal Writing & Cost benefit Analysis

• Business Case Writing

• Business Ethics

• Construction Contracts Management

• Preparing -Statement of Work (SOW)

• US FCPA and UK Bribery Act ( Anti-Bribery Laws)

• Becoming an Effective in house Counsel

• Tender Management

• EPC Contracts

• Claims Management

• Legal Project Management

• Drafting Service Level Agreement (SLA)

• Negotiations for Supply Chain Managers

• Business Law for Non- Legal Managers

• Legal Risk Management

• Loan Documentation

• Corporate Governance

• Legal Audit

Mr. Manoj Nair has conducted workshops in India, Middle East, Africa and South- East Asia and is empaneled as Instructor with

•  ESI International,

•  KPMG Germany (education unit)

•  ELS Legal Academy (USA)

•  Petroedge (Singapore)

•  Knowledge Academy (UK)

•  L&T Institute of Project Management

•  Qatar Skills Academy

•  Khimji Training Institute (Oman)

•  Real Estate Management Institute

•  Informa (Dubai)

•  FDB ( Singapore)

•  IBC ( International Business Conferences )

•  Open Mind Consulting ( Mauritius )

•  Academy Global (AG) ( Australia )

•  Beyond Vision Solutions ( BVS ) Malaysia

•  London Corporate Training ( LCT )

Pooja Chhada:

Pooja carries over 21+ years of professional experience. She is a seasoned learning and development professional  and has headed  trainings for BFSI organisations.

Pooja’s strength lies in Behavioural, Leadership, Executive Presence and POSH trainings. She can conduct trainings in Hindi and English. Pooja has also coached Managers and Business Heads to be more productive and to overcome barriers.

Pooja has conducted training programs all over India for all levels of employees up to senior management. Her sessions are highly interactive  and engaging.  Her methodology consists of quizzes and role plays to make the session interactive. She has conducted trainings on Emotional intelligence, Stakeholder Management, Conflict Management, First Time Manager, Enhancing Leadership skills , Design Thinking overview, Communication skills, Email Writing and POSH.

She has been a chairperson for POSH in Axis Direct and an IC member for POSH in Axis Direct and Bajaj Allianz Life. Pooja has done her Executive MBA from TISS and she can help with consulting assignments for performance appraisal, talent management and employee engagement.

Pooja is Certified DISC Assessor, Certified Trainer – ICICI Bank, Certified Posh Enabler Indian Association of Labour Management, EPGDHRM – Tata Institute of Social Sciences.

Pooja has conducted Trainings and worked with organisations :

ICICI Bank:

Customer Service training, Email writing, Product, process and system training

Axis Direct:

Sales skills training, home loan training, Managerial training, POSH training

Bajaj Allianz Life:

Train the trainer, Soft skills training, Content development for various training programmes, POSH training

HSBC Tech India :

Stakeholder management training, First time Managers, Conflict Management and Design thinking

Pooja has done Freelance trainings for :

SBI Bank:

Customer service training for Managers

MIT College:

Campus to corporate training for students

ICICI Lombard:

Strategy download for Managers

Rajan Sharma:

Mr. Rajan Sharma is an accomplished Business Leader with a Successful Career Spanning over 16 years with expertise in assessing individual and organizational development needs, developing exceptional learning journeys for critical enterprise capability needs, and synthesizing complex theoretical constructs in ways that are practical, applicable, approachable, and easy to understand using story-telling and experiential learning methodologies.

Rajan is recognized as one of the Top 10 Most Impactful Learning Leaders at the 2nd Edition World L&D Forum, successfully trained over 7000+ individuals & teams from diverse backgrounds, work experiences, startups, corporates, and not-for-profit organizations. He has delivered workshops across India, SriLanka, Bangladesh, Cambodia, Myanmar, Singapore, Malaysia, Indonesia, South Africa & Kenya. 

He has been a Speaker at various L&D conferences & round tables & Mentor for students at TISS, SIES & MEHR institutes.

His major Clients are  Glaxo SmithKline, Abbott Nutrition, Dr. Reddys, Practo Technologies, Piramal, IDC Global Pvt Ltd, Watsons, Ethis Global, Proedge Skill Development and Edutech Educational Institutes.