Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
DurationThis is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation
To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.
Audience
All Call Centre agents new and experienced
Pre-Requisites
None
Course Outline / Curriculum
Call Centres purpose and functioning
Telephone Skills
Telephone Etiquette
Dealing with difficult customers
Quality measurements for agents
One more time,the customer is important
Leading Training is a group of professionals dedicated to upskilling and empowering other professionals to excel at their jobs. We are passionate in our areas of expertise and even more so about sharing that expertise with our customers.
We have been training teams since the year 2000 and, in that time, we’ve had the opportunity to teach people from across the world in a wide variety of topics both technical and interpersonal.
We strive to ensure that our content is accurate, our skills are up-to-date, and our training is engaging. We love to see our students grasping and applying what they’ve learned.
So, if you and your team need to learn valuable skills with the help of professionals, join us! We’d love to have you in our class.
Call Center training is offered by The Ubuhle.It’s been a remarkable journey, and together with our clients we have implemented Skills Development that has enriched the lives of thousands of South Africans from all walks of live
Customer Service course is offered by Excellent Academy of Skills. Excellent Academy of Skills is a community developer Accredited Training Centre situated in Cape Town CBD and it is known now in City for its high quality and professional training services and community development programs based
Customer Service in a Contact Centre Courses are offered by Felix Risk Training Consultants.
All staff that need to improve on their existing customer service skills and develop new skills. This workshop will address general attitude in the workplace, motivate staff and instill confidence in their professional abilities.
Dial into the communication process to understand the importance of listening and how to improve business communication. Our telephone etiquette workshop allows you to build your confidence in how to identify conflict and resolve it effectively.
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