Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
DurationThis is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation
To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.
Audience
All Call Centre agents new and experienced
Pre-Requisites
None
Course Outline / Curriculum
Call Centres purpose and functioning
Telephone Skills
Telephone Etiquette
Dealing with difficult customers
Quality measurements for agents
One more time,the customer is important
Leading Training is a group of professionals dedicated to upskilling and empowering other professionals to excel at their jobs. We are passionate in our areas of expertise and even more so about sharing that expertise with our customers.
We have been training teams since the year 2000 and, in that time, we’ve had the opportunity to teach people from across the world in a wide variety of topics both technical and interpersonal.
We strive to ensure that our content is accurate, our skills are up-to-date, and our training is engaging. We love to see our students grasping and applying what they’ve learned.
So, if you and your team need to learn valuable skills with the help of professionals, join us! We’d love to have you in our class.
Call Centre Services course is offered by Perfect Choice Training. We offer our services Nationwide as well as Sub- Saharan Africa by our experienced instructors who bring with them the knowledge and working background necessary to train your staff.
Call Center training is offered by The Ubuhle.It’s been a remarkable journey, and together with our clients we have implemented Skills Development that has enriched the lives of thousands of South Africans from all walks of live
Customer Service course is offered by Excellent Academy of Skills. Excellent Academy of Skills is a community developer Accredited Training Centre situated in Cape Town CBD and it is known now in City for its high quality and professional training services and community development programs based
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.
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