Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
DurationThis is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation
To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.
Audience
All Call Centre agents new and experienced
Pre-Requisites
None
Course Outline / Curriculum
Call Centres purpose and functioning
Telephone Skills
Telephone Etiquette
Dealing with difficult customers
Quality measurements for agents
One more time,the customer is important
Leading Training is a group of professionals dedicated to upskilling and empowering other professionals to excel at their jobs. We are passionate in our areas of expertise and even more so about sharing that expertise with our customers.
We have been training teams since the year 2000 and, in that time, we’ve had the opportunity to teach people from across the world in a wide variety of topics both technical and interpersonal.
We strive to ensure that our content is accurate, our skills are up-to-date, and our training is engaging. We love to see our students grasping and applying what they’ve learned.
So, if you and your team need to learn valuable skills with the help of professionals, join us! We’d love to have you in our class.
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
Telephone Etiquette course is offered by Malaikas Education & Resourcing Consultants. A commitment for uncompromised service excellence to empower our people at grass roots, and companies through premier consultancy services, quality education and training.
This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
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