Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
DurationThis is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
Do not let your Call Centre build a bad reputation, train your staff in the methods and skills necessary for effective Call Centre operation
To improve agents verbal skills To improve agents listening skills To improve agents questioning skills To be skilled in handling difficult customers To build awareness of providing excellent service to clients.
Audience
All Call Centre agents new and experienced
Pre-Requisites
None
Course Outline / Curriculum
Call Centres purpose and functioning
Telephone Skills
Telephone Etiquette
Dealing with difficult customers
Quality measurements for agents
One more time,the customer is important
Leading Training is a group of professionals dedicated to upskilling and empowering other professionals to excel at their jobs. We are passionate in our areas of expertise and even more so about sharing that expertise with our customers.
We have been training teams since the year 2000 and, in that time, we’ve had the opportunity to teach people from across the world in a wide variety of topics both technical and interpersonal.
We strive to ensure that our content is accurate, our skills are up-to-date, and our training is engaging. We love to see our students grasping and applying what they’ve learned.
So, if you and your team need to learn valuable skills with the help of professionals, join us! We’d love to have you in our class.
Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.
Call Centre Management course is offered by Meyiswa Training Academy. These courses are facilitated by competent, qualified trainers and facilitators, and encompass pre- and post- course assessments to ensure that the learners have fully attained the course standards at completion.
Learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module.
The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
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