A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
DurationA one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
Learn how to project the correct image, improve your Telephone Communication Skills, handle difficult Telephone Calls and stay calm under pressure.
Benefits For The Delegate:
Content of the Training Course:
We are a well established Training Company. We have worked with a wide wide range of organisations, including multinationals, SMEs, service providers and professional partnerships.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, these can be a combination of internal and external customers. Your core responsibility will be to provide a high quality service to customers which will be delivered
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
Participants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
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