Telephone Skills Training Course

A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone. 

Learn how to project the correct image, improve your Telephone Communication Skills, handle difficult Telephone Calls and stay calm under pressure.

Benefits For The Delegate:

• Improves Telephone Manner and Communication  Skills.
• Improve your image.
• Increased confidence when speaking on the Telephone.
• Handle difficult Telephone Calls effectively.
• Stay calm under pressure.

Content of the Training Course:

• To demonstrate why Telephone Skills are so important.
• To show the importance of the Qualities and Key Skills needed for success.
• To illustrate how to develop the correct Attitude and Image.
• To illustrate why excellent Customer Service is important.
• To show how to use the Telephone effectively.
• To illustrate how to use Questions.
• To develop Active Listening Skills.
• To illustrate how to use your Voice and Tone.
• To show how to use the correct words.•To show how to handle difficult people and situations.