A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
DurationA one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
Learn how to project the correct image, improve your Telephone Communication Skills, handle difficult Telephone Calls and stay calm under pressure.
Benefits For The Delegate:
Content of the Training Course:
We are a well established Training Company. We have worked with a wide wide range of organisations, including multinationals, SMEs, service providers and professional partnerships.
This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
We deliver on promises, on time, within budget, every time
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
Boost value for you and your customers with customer insight. Learn how to gain a competitive advantage by understanding the behaviour of your customers and their value to you. Discover how to research, plan and manage your activity with confidence.
Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.
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