Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
Good telephone techniques include answering the phone promptly and politely, using clear and courteous language, listening actively and empathetically, confirming and clarifying information, handling complaints or problems effectively, and ending the call on a friendly note.
By using good telephone techniques, a business can build trust and rapport with its callers, enhance its reputation and brand image, and increase customer loyalty and satisfaction.
Our Telephone Techniques course is designed to provide delegates with the insight, understanding and skills required by them to become effective and efficient in both “in-bound” and “out-bound” telephone communication.
What Will Be Covered:
KZN Business Training Centre is a SETA accredited training provider that has specialised in training business owners, leaders, managers and corporate staff for over 30 years. We offer a broad range of different one, two and three‑day courses.
KZN Business Training Centre is owned by Nikki Pears and managed by Nikki and her capable team. Nikki has a background in Management in the Personnel Recruitment industry.
All lecturers and facilitators are successful business owners and experienced professionals in their specific fields. They are passionate about sharing their expertise and developing relevant business skills in today's dynamic environment.
In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
Front Office Skills course is offered by Hope 4 Future and it includes certificate of attendance.
Call Centre course is offered by Rich Skills Training Center. Rich Skills Training Centre concentrates on providing high quality Education, Training and Skills Development at lower Prices to ensure affordability by the youth and young adults of all races, gender and backgrounds.
This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
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