Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
Good telephone techniques include answering the phone promptly and politely, using clear and courteous language, listening actively and empathetically, confirming and clarifying information, handling complaints or problems effectively, and ending the call on a friendly note.
By using good telephone techniques, a business can build trust and rapport with its callers, enhance its reputation and brand image, and increase customer loyalty and satisfaction.
Our Telephone Techniques course is designed to provide delegates with the insight, understanding and skills required by them to become effective and efficient in both “in-bound” and “out-bound” telephone communication.
What Will Be Covered:
KZN Business Training Centre is a SETA accredited training provider that has specialised in training business owners, leaders, managers and corporate staff for over 30 years. We offer a broad range of different one, two and three‑day courses.
KZN Business Training Centre is owned by Nikki Pears and managed by Nikki and her capable team. Nikki has a background in Management in the Personnel Recruitment industry.
All lecturers and facilitators are successful business owners and experienced professionals in their specific fields. They are passionate about sharing their expertise and developing relevant business skills in today's dynamic environment.
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
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