This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
DurationThis one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
The seminar will help you acquire a confident and friendly telephone manner.
We will help you develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.
This will lead to increased work effectiveness through a better understanding and application of the key responsibilities involved in your job role.
Whether you're interested in secretarial, Microsoft Office, keyboard skills, book-keeping and accounting courses, IT or any of our other courses, our training is designed to help both boost your confidence and enhance your skills.
More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
Exploring the changing face of ‘cold calling’ and customers expectations when dealing with people over the telephone
This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
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