This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
DurationThis one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
The seminar will help you acquire a confident and friendly telephone manner.
We will help you develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.
This will lead to increased work effectiveness through a better understanding and application of the key responsibilities involved in your job role.
Whether you're interested in secretarial, Microsoft Office, keyboard skills, book-keeping and accounting courses, IT or any of our other courses, our training is designed to help both boost your confidence and enhance your skills.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.
This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.
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