This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
DurationThis one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
The seminar will help you acquire a confident and friendly telephone manner.
We will help you develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner.
This will lead to increased work effectiveness through a better understanding and application of the key responsibilities involved in your job role.
Whether you're interested in secretarial, Microsoft Office, keyboard skills, book-keeping and accounting courses, IT or any of our other courses, our training is designed to help both boost your confidence and enhance your skills.
To us at the leadership growth company customer service is all about the experience. How your customer actually ‘feels’ even when things don’t go according to plan.
A majority of businesses have got customer services so that if there just so happens to be a problem with the item or service that the customer has paid for they have got someone on hand in order to help them with the issues that they may be facing.
We offer a training and development service which enables your employees to gain the knowledge and skills necessary to deliver a high quality service. With most training providers
During this course, learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. Healthy customer relationships are the backbone of every business.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
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