In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
DurationIn the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
Usually, the first point of contact with any organisation is made using the telephone; however, telephone communication can be more challenging than face-to-face communication. Your voice is your only tool to express and deliver your message in an appropriate manner. Upon completion of the telephone skills training course, you will master the two main attributes of phone communication – your verbal tone and adequate voice modulation.
In addition, you will learn how to communicate professionally and handle difficult customers in a positive professional manner in the telephone skills training course.
The course covers the fundamentals of customer service, and its standards. and the main aspects of effective customer service, which is vital for you and your employees to gain confidence.
Trust us; this is not just another training business; it is an organisation built with passion and hard work and it trickles through our organisation.
Logitrain is second to none in the Australian training market in business analysis, cloud computing, cyber security, database, development, IT, networking, software testing and web development, due to our vision and our dedicated people.
Our Credentials
Mission
Goal
Logitrain specialises in technology training with the goal of “Training for IT Jobs”. We are built on the ideology of ensuring jobs to IT beginners and advancing the careers of currently employed professionals by equipping them with the necessary skills required by today’s ever-changing and challenging IT job market.
At Logitrain, we don’t just provide high-quality, cost-effective training. We impart industry experience and real-world knowledge to students enabling them to find the right jobs.
Trainers
A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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