Telephone Techniques Training

by Logitrain

In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.

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1 Day

Course Details

In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.

Usually, the first point of contact with any organisation is made using the telephone; however, telephone communication can be more challenging than face-to-face communication. Your voice is your only tool to express and deliver your message in an appropriate manner. Upon completion of the telephone skills training course, you will master the two main attributes of phone communication – your verbal tone and adequate voice modulation.

In addition, you will learn how to communicate professionally and handle difficult customers in a positive professional manner in the telephone skills training course.

The course covers the fundamentals of customer service, and its standards. and the main aspects of effective customer service, which is vital for you and your employees to gain confidence.

  • Brisbane Branch

    Unit 21, Level 5 345 Ann Street, Brisbane
  • Sydney Branch

    Suite 1A5 410 Elizabeth Street, Sydney
  • Melbourne Branch

    53 Dryburgh Street, Melbourne

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