In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
DurationIn the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
Usually, the first point of contact with any organisation is made using the telephone; however, telephone communication can be more challenging than face-to-face communication. Your voice is your only tool to express and deliver your message in an appropriate manner. Upon completion of the telephone skills training course, you will master the two main attributes of phone communication – your verbal tone and adequate voice modulation.
In addition, you will learn how to communicate professionally and handle difficult customers in a positive professional manner in the telephone skills training course.
The course covers the fundamentals of customer service, and its standards. and the main aspects of effective customer service, which is vital for you and your employees to gain confidence.
Trust us; this is not just another training business; it is an organisation built with passion and hard work and it trickles through our organisation.
Logitrain is second to none in the Australian training market in business analysis, cloud computing, cyber security, database, development, IT, networking, software testing and web development, due to our vision and our dedicated people.
Our Credentials
Mission
Goal
Logitrain specialises in technology training with the goal of “Training for IT Jobs”. We are built on the ideology of ensuring jobs to IT beginners and advancing the careers of currently employed professionals by equipping them with the necessary skills required by today’s ever-changing and challenging IT job market.
At Logitrain, we don’t just provide high-quality, cost-effective training. We impart industry experience and real-world knowledge to students enabling them to find the right jobs.
Trainers
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
This Customer Service course is designed to provide students with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
This workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Rec...
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