In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
DurationIn the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
Usually, the first point of contact with any organisation is made using the telephone; however, telephone communication can be more challenging than face-to-face communication. Your voice is your only tool to express and deliver your message in an appropriate manner. Upon completion of the telephone skills training course, you will master the two main attributes of phone communication – your verbal tone and adequate voice modulation.
In addition, you will learn how to communicate professionally and handle difficult customers in a positive professional manner in the telephone skills training course.
The course covers the fundamentals of customer service, and its standards. and the main aspects of effective customer service, which is vital for you and your employees to gain confidence.
Trust us; this is not just another training business; it is an organisation built with passion and hard work and it trickles through our organisation.
Logitrain is second to none in the Australian training market in business analysis, cloud computing, cyber security, database, development, IT, networking, software testing and web development, due to our vision and our dedicated people.
Our Credentials
Mission
Goal
Logitrain specialises in technology training with the goal of “Training for IT Jobs”. We are built on the ideology of ensuring jobs to IT beginners and advancing the careers of currently employed professionals by equipping them with the necessary skills required by today’s ever-changing and challenging IT job market.
At Logitrain, we don’t just provide high-quality, cost-effective training. We impart industry experience and real-world knowledge to students enabling them to find the right jobs.
Trainers
It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal wit...
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