Anyone who uses the telephone at work for generating sales, delivering customer service or providing information
DurationTelephone Voice and Active Listening
Who is it aimed at?
Anyone who uses the telephone at work for generating sales, delivering customer service or providing information
Contact centre agents as part of their induction process or CDP
Receptionists
Telesales teams
How does it work?
The actor works through vocal and breathing techniques and provides advice on how anyone who uses the phone at work can improve their active listening skills to get the outcomes they need.
Even if someone has to use a script there are ways to sound more natural, empathetic and receptive on the phone.? Each four-hour workshop can accommodate up to 20 people, providing amazing value for money.
The skills you will learn
How and when to adapt your tone of voice to address the needs of an individual enquiry. During a natural conversation our tone of voice will vary and this should happen during a phone call too.
How vocal warm-ups and breathing correctly can help you to sound more relaxed on the phone.
How to improve articulation and not mumble
How by thinking more about the words you are being asked to say and why you are being asked to say them, your tone will change and a call will be more effective
?The importance of body language. Even if a caller cannot see an employee they can hear a smile. Someone sitting hunched up at their desk or slumped in their chair will find their breathing is restricted. This affects their voice and they can sound bored and disinterested
Who are Hendrix Training?
Lucy Moffat and Steve Hemsley formed Hendrix The Dog in 2008 to help organisations boost their employees’ confidence by using acting techniques in their employee training and personal development strategies. This includes providing innovative presentation skills coaching.
All the world's a stage
When people are at work they take on a role. They have internal and external audiences to engage and influence and, like an actor, must make the most of their voice and body language to help them meet their objectives, particularly when presenting or in a meeting. The company is named after Lucy’s Spanish Waterdog, Hendrix.
Focussing on posture, breathing, tone of voice, diction and expression to enhance your speaking voice for any occasion.
Voice training is for everyone. As children, our voice is directly connected to these impulses, and we speak instinctively with ease, efficiency and economy. Unfortunately, as we grow up, the important process of socialisation and acculturation can make us question, doubt and even fear the communic...
This is a practical ‘hands-on’ session packed with tried and tested tips, useful information, practical ideas, ‘before’ and ‘after’ demonstrations, time for questions, and real-life help which you can instantly adapt to your own personality, style
So many people, like you, in business, worry about their speaking voice, which means they become less effective at work. This can also lead to their careers being held back – vocal coach Marc will transform the way you speak..
Whether you are speaking up in a meeting, making a pitch or giving a presentation, the effectiveness of your communication can directly influence your success.
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