For the better part of every day, we are communicating to and with others. This is difficult enough face-to-face and it can be even more difficult telephonically. This telephone skills workshop will help learners understand the different methods of communication.
DurationFor the better part of every day, we are communicating to and with others. This is difficult enough face-to-face and it can be even more difficult telephonically. This telephone skills workshop will help learners understand the different methods of communication and how to make the most of each of them.
Management for new team leaders – The supervising others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Chartall Business College was established in 2012 to facilitate the continuing education of working adults and to enable them to meet the regulatory education requirements, primarily in the fields of financial services and real estate. To this end, RPL presented a quicker, cheaper and easier path to the required qualifications.
Today, Chartall Business College offers a fully online solution for working adults to achieve a degree or vocational qualification, in addition to traditional face-to-face training.
Identify and solve problems related to customer satisfaction and the performance of customer service
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
Become a world-class communicator via active listening and consultative influencing skills.
Telephone Skills course is offered by Academic College. The Academic College was established to address the dire training need within the Hospitality Industry; to provide a competent and skilled workforce.
Don’t miss the call of success! Enrol in one of our fantastic Receptionist Courses and upgrade your skills. You’re just one ring away from the greatness that awaits.
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