This two-hour course will enable delegates to have the understanding and confidence to defuse aggression which could lead to confrontation and violence.
The Human Element In Conflict And Aggression
This two-hour course will enable delegates to have the understanding and confidence to defuse aggression which could lead to confrontation and violence.
Target group
Any employee likely to be confronted by aggression in their day to day work activities.
Outcomes of the course
Delegates will gain a better understanding of their own reactions and the behaviour of others. This includes the impact of their own behaviour in difficult situations, understanding body language, (the unspoken messages transmitted between individuals) and the techniques to use to defuse aggression in others.
The study topics include
Defining conflict
The signs of aggression in others
The pitfalls – negative reactions
Body language, the unspoken message
Psychology behind the calm approach
Personal safety – what to do, what not to do
Our values
Our ‘One Coventry Values’ have been co-created with the support and input of all employees across the Council so they are reflective of how we want to be represented both as colleagues and to the wider community.
We want to ensure there is clarity of purpose through the Council’s vision of our One Coventry Values and Behaviours; putting diversity and inclusion at the heart of everything we do.
Moving forward the values will become an integral part of our: Reward Strategy, Appraisals, Recruitment, Attraction and Onboarding, Recognition and Development and Employee Engagement.
Our values define us as an organisation and influence everything we do and how we treat each other. We recognise the crucial role each and every one of us plays in helping to achieve our goals. We want Coventry City Council to be an inclusive workplace where people know they are valued and feel empowered in their roles to achieve excellence for our customers and communities.
To achieve this, we have committed to the following six values:
Open and fair
We are fair, open, and transparent.
Nurture and develop
We help and encourage everyone to be their best and do their best.
Engage and empower
We talk and listen to others, working together as one.
Create and innovate
We embrace new ways of working to continuously improve.
Own and be accountable
We work together to deliver the best services for our residents.
Value and respect
We put diversity and inclusion at the heart of all we do.
This course is designed primarily for first-line managers/team leaders who want to understand how to identify and manage conflict in the workplace.
Conflict Resolution Course Is Offered By Jo Richings
An understanding of conflict and they ways in which people respond to it
Inspiring and effective people managers and line managers are critical to the success of any organisation, as they are responsible for increasing productivity, ensuring targets are met and also for creating inclusive environments where employees feel engaged, respected and valued.
Conflict management and resolution is a key management skill that can be developed. Conflict can be termed as an unproductive emotion which can have a negative impact on teams and on targets.
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