Professional Telephone Skills Training

This Retail Sales Training course by PD Training is designed to provide your retail sales staff with the skills, techniques and confidence to successfully manage, control and close sales in a retail situation.

The Retail Sales Training course covers the following topics: active listening techniques, creating a great first impression, techniques for minimizing & negating discounts, asking  effective questions to better understand client needs,  developing rapport, cross selling and upselling, techniques to successfully close a sale without being pushy and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

By the end of this training course, participants will:

• Learn to create a great first impression

• Learn to greet constructively & create a personal connection

• Develop rapport & create warmth & openness

• Ask effective questions to better understand client needs

• Master active listening techniques

• Learn to control the sale & lead a customer to becoming a buyer

• Learn an amazingly simple and professional way of handling price shoppers

• Learn 4 effective techniques for minimizing & negating the need to discount

• Understand sales psychology such as the "The Power of YES when selling"

• Learn to ask for the sale

• Learn cross selling and upselling

• Master effective techniques for closing without being pushy