Understand Customer Service

The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.

In this course you will learn how to:

• • Understand essential safe work practices Execute the handling and lifting of heavy stock safely
• • Learn the consequences of unsafe work practices
• • Give G.R.E.A.T service
• • Learn the importance of delivering a positive customer experience and service
• • Know the benefit and value for the customer when it comes to product knowledge
• • Identify features and characteristics for products sold
• • Identify and match products effectively to the customers’ needs and enquiries
• • Implement your knowledge of different sales techniques