The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
DurationThe service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
In this course you will learn how to:
We provide quality training for the corporate world, schools, and individuals and organisations. With a focus on fun, hands-on learning and the development of lifelong skills, ITS offers a variety of memorable courses and units taught by passionate industry-experienced professionals.
Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
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