Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
DurationWhy does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
As budgets dwindle and competition increases, organizations must find creative ways to meet customer needs. Value-driven customer service is about building a deeper understanding of the customer’s needs and challenges you to improve quality and service.
The skills learned in this learning lab will connect employees to the core values, mission, and goals of an organization to promote more meaningful exchanges with customers.
KUSI is a hub for transformational leadership training and initiatives that promote global connections and conscious cultures. KUSI supports today’s leaders and prepares tomorrow’s innovators to foster connected cultures that improve the condition of humanity.
People all around the world are at a “what does it profit a person to gain the world and lose her soul” crossroads. Although not new, there seems to be a global feeling of swimming in rough waters and paddling upstream.
We have forgotten that if we let go of the struggle, we can let the stream of our wisdom carry us to a destination that is productive, useful, and inspiring.
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person?  This module offers concrete ways to cope with various types of challenging citizens.  You will learn ways to get them to listen to you
Designed to help front line customer service representatives communicate more effectively with clients. Includes coaching, digital materials and a one-year subscription to Sandler Online.
Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others.
Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.
In this course, you will explore the background and techniques of customer interactions.
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