Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
DurationWhy does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
As budgets dwindle and competition increases, organizations must find creative ways to meet customer needs. Value-driven customer service is about building a deeper understanding of the customer’s needs and challenges you to improve quality and service.
The skills learned in this learning lab will connect employees to the core values, mission, and goals of an organization to promote more meaningful exchanges with customers.
KUSI is a hub for transformational leadership training and initiatives that promote global connections and conscious cultures. KUSI supports today’s leaders and prepares tomorrow’s innovators to foster connected cultures that improve the condition of humanity.
People all around the world are at a “what does it profit a person to gain the world and lose her soul” crossroads. Although not new, there seems to be a global feeling of swimming in rough waters and paddling upstream.
We have forgotten that if we let go of the struggle, we can let the stream of our wisdom carry us to a destination that is productive, useful, and inspiring.
Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer.
The Telephone Selling Skills workshop teaches sales organizations and people to stop "pushing" their products and start "pulling" customers. The program focuses on building trust and learning to motivate customers by cultivating a deeper understanding of their needs.
This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette.
This workshop gives participants new insight into what customers expect and barriers that exist to providing exceptional service. Participants learn their own as well as customer behavioral styles to better interact.
Customer Service Etiquette course is offered by Saint Paul College. The College focuses on advanced technology to enhance curriculum and the learning experience. Classrooms are equipped with state-of-the-art technology and there is free Wi-Fi access campus-wide.
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