Workplace Diversity Training

Your Learning Outcomes

• Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
• Gain effective strategies for removing barriers to diversity in the workplace
• Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
• Learn the importance of non-verbal communication, both one's own and that of others
• Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
• Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organisation
• Gain a professional approach to record, analyse and resolve situations involving diversity
• Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating.

Course Outline For Workplace Diversity Training

After Completing This Course, Participants Will Have Learned To:

Topic 1

Getting Started

• Workshop Objectives

Topic 2

Understanding Diversity

• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Topic 3

Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding what this Means

Topic 4

Breaking Down The Barriers

• Changing your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Topic 5

Verbal Communication Skills

• Listening and Hearing: They aren't the same thing
• Asking Questions
• Communicating with Power

Topic 6

Non-Verbal Communication Skills

• Body Language
• The Signals you Send to Others
• It's not WHAT you say, It's HOW you say it

Topic 7

Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Topic 8

Coping With Discrimination

• Identifying if you have been Discriminated against
• Methods of Reprisal
• Choosing a Course of Action

Topic 9

Dealing With Diversity Complaints As A Person

• What to do if you're Involved in a Complaint
• Understanding your Role
• Creating a Support System

Topic 10

Dealing With Diversity Complaints As A Manager

• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Topic 11

Dealing With Diversity Complaints As An Organisation

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Topic 12

Wrapping Up

• Words from the Wise
• Action Plans and Evaluations