Clinical Research Malaysia

Established by Malaysian Ministry of Health in 2012, Clinical Research Malaysia exists to advance global health solutions for a brighter, more hopeful future for the people by providing speedy and reliable end-to-end clinical research support for quality studies.

Clinical Research Malaysia (CRM) is a Global Trusted Research Management Organisation established by the Ministry of Health Malaysia in 2012. The organisation is guided by the principles of Humanity, Stability and Sustainability in providing global clinical trial solutions and enabling a thriving clinical research ecosystem in the country. At its very core, CRM aims to bring clinical research that addresses the unmet needs of patients and transforms health outcomes in Malaysia.

CRM delivers sponsored clinical trials with Speed, Reliability and Quality through operational excellence and working with stakeholders by providing end-to-end clinical research support services. Certified with both ISO 9001:2015 (Quality Management System) and ISO 37001:2016 (Anti-Bribery Management System), and being aligned to international regulations, our core values and code of conduct are ingrained throughout CRM. The strength of this organisation lies in the people of CRM as we strive in our vision to make Malaysia the preferred clinical research hub in Asia.

Our Vision

• To be the preferred hub for clinical research in Asia.

Our Mission

• Global Trusted Research Management Organisation.
• Clinical Research Professions Development.
• Digitalise Processes.

Code of Conduct

• This Code of Conduct is the foundations on how to think and act in the right and ethical manner. Its aim is to establish a common ground of understanding of the standards of behaviour expected from all CRM employees.
• This code is not exhaustive as there is no Code or manual that can provide a complete answers to all questions and circumstances. In the end, we must rely on our good sense of what our Company’s high standards require. You are expected to use common sense and good judgement, and seek advice when you are unsure of the proper response to a particular situation.
• This Code serves as a guidance where it provides the framework and sets the expectations for business conduct. It clarifies our responsibilities to each other, clients, business partners, suppliers, government officials, and the communities that we serve. It outlines important legal and ethical issues. Failure to adhere to these code could expose our company to serious damage and appropriate action will be taken against the employee who is in breach of this code.

Our Quality Policy

• We are committed to continually improve our services to meet the expectations of the clinical research industry players, regulatory agencies and other stakeholders in our effort to remain as a Global Trusted Research Management Organization guided by the principles of Humanity, Stability and Sustainability.

Our Anti-Bribery Policy

• CRM practices ZERO tolerance towards bribery and corruption throughout our business transactions whereby the Integrity and Governance Unit will oversee and continually improve the implementation of anti bribery practices in line with CRM Code of Conduct and all applicable regulations.

Our Policy Against Sexual Harassment

• Clinical Research Malaysia is committed to providing a safe environment for all its employees free from discrimination on any ground and from harassment at work including sexual harassment.
• Clinical Research Malaysia will operate a zero-tolerance policy for any form of sexual harassment in the workplace, treat all incidents seriously and promptly investigate all allegations of sexual harassment. Clinical Research Malaysia does not condone, permit, or tolerate retaliation of any kind against any individual who reports or participates, in good faith, in the investigation of claims of harassment.

Our Core Values

• These values convey the philosophy behind every decision and move we make:

Transparency

• We practice transparency and openness in all our operations, including financial processes and budget management.

Honesty

• We aspire to be honest with one another, our client and our business partners.

Accountability

• We set a high performance expectations and hold ourselves responsible for the quality of our work and the results we achieve as individual, as a team and as a company.

Trustworthiness

• We adhere to the highest standards of professionalism and integrity and uphold the faith and confidence our clients have placed in us.